Jobs at incident.io

Provide first-line technical support over Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, collaborate with Customer Success and Engineering, and help expand support processes.

The Enterprise Sales Manager will lead and develop a team of Account Executives, define sales strategies, manage complex sales cycles, and collaborate with cross-functional teams to support market growth in EMEA.

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.

The Enterprise Account Executive will focus on closing B2B SaaS deals, optimize enterprise account sourcing, deliver product demos, and collaborate with sales processes to drive growth in a fast-paced environment.

As a Commercial Account Executive, you'll close B2B SaaS deals, optimize sourcing, deliver product demos, and develop sales processes to drive growth.

The Strategic Account Executive will acquire and grow major enterprise accounts, deliver product demos, and improve sales processes collaboratively.

As a Business Development Representative, you'll engage prospects across various channels, define outreach strategies, and build relationships with major accounts, driving company growth and career development opportunities.