Jobs at incident.io

Complete a three-month sales academy learning prospect research, cold calling, outreach, objection handling, and incident.io’s product. Work live accounts as a Business Development Representative, generate meetings, and build foundational technology sales skills. The role is designed to convert successful participants into permanent BDRs and support longer-term advancement into account executive, account management, or customer success roles.

Sell incident response software to large enterprise accounts, especially engineering leaders, CTOs, and other technical buyers. Manage complex, multi-stakeholder enterprise sales cycles, conduct demos with Sales Engineers, build business cases, prospect into accounts, multi-thread opportunities, and close six-figure ACV deals. The role also involves contributing customer and market feedback to Product, helping build sales processes, and collaborating closely with leadership, Product, SEs, and Customer Success.

Leads and scales the BDR organization by hiring, training, coaching, and performance-managing representatives. Owns team pipeline targets, improves prospecting plays, communicates market insights to sales, marketing, and product, and serves as marketing’s partner for campaigns and events. Builds career pathways into broader go-to-market functions and develops AI-enabled approaches to modernize BDR work.

Lead and scale a US-based Customer Success team across New York and San Francisco. Manage CSMs, forecast renewals, monitor customer health, conduct one-on-ones, join customer calls, and establish repeatable operating rhythms. Partner with Sales, Product, Marketing, and RevOps while representing customer feedback in product decisions. Champion AI-powered workflows for account research, health monitoring, call preparation, and QBRs.

Own a portfolio of commercial customers, retaining and expanding accounts as their businesses grow. Identify usage and expansion opportunities, manage renewal conversations, build account plans, and make expansion feel consultative rather than sales-driven. Partner with Customer Success, GTM, Sales, and Product while using AI tools to identify signals, improve workflows, and personalize outreach. Help develop the expansion playbook for a growing startup segment.

Provide technical support to SaaS customers through Slack and Pylon, troubleshoot integration issues, write custom scripts, work with APIs, and collaborate with Customer Success, Product, and Engineering. Capture customer feedback, resolve technical challenges, and help expand support processes while delivering clear, high-quality customer experiences.

Build and lead the Enterprise Solutions Engineering team: hire and coach SEs, run technical evaluations and demos, join large enterprise deals, align SE strategy with Sales, Product and Engineering, gather customer feedback to influence roadmap, and develop the team's AI technical credibility.

Lead and develop a high performing team of Commercial Account Executives, manage revenue forecasts, and partner across departments for pipeline creation and deal closure.

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.

As a Commercial Account Executive, you'll close B2B SaaS deals, optimize sourcing, deliver product demos, and develop sales processes to drive growth.

The Strategic Account Executive will acquire and grow major enterprise accounts, deliver product demos, and improve sales processes collaboratively.

As a Business Development Representative, you'll engage prospects across various channels, define outreach strategies, and build relationships with major accounts, driving company growth and career development opportunities.

Manage enterprise customer accounts from onboarding through organization-wide adoption. Lead integrations, training, stakeholder relationships, support, retention, expansion opportunities, and customer advocacy. Partner with Product, Engineering, Sales, and Marketing to improve customer outcomes and platform adoption. The role requires experience supporting technical users, managing enterprise accounts, running complex onboarding programs, identifying commercial opportunities, and traveling to meet customers when appropriate.

Manage a portfolio of 70–80 mid-market engineering customers to drive onboarding, adoption, retention and expansion. Run 1:1 and scalable programs, surface usage-based risks and opportunities, collaborate with Sales/Product/Engineering, and help scale CS playbooks and AI-assisted workflows.

Partner with Account Executives to run technical, production-ready demos and proofs-of-concept for prospective customers. Own technical discovery, answer objections, shape the Solutions Engineering function, and demonstrate the AI-native product in high-pressure sales situations.