Teams at Included Health

Leads the client implementation organization, overseeing managers, consultants, and project managers delivering complex healthcare and SaaS client launches. Establishes portfolio governance, launch-readiness standards, escalation processes, implementation methodologies, and cross-functional operating practices. Partners with Sales, Client Success, Product, Engineering, Operations, and Clinical teams to manage risks, dependencies, integrations, operational readiness, client transitions, and post-launch performance. Develops talent, improves delivery quality, and uses performance metrics to drive scalable implementation capabilities.

Leads recruiting program portfolios spanning internal mobility, talent branding, process improvement, contingent workforce management, and ATS change adoption. Owns planning, governance, stakeholder alignment, communications, training, measurement, and continuous improvement. Partners cross-functionally with Talent Acquisition, HR, IT, Finance, Legal, Marketing, vendors, and business leaders to improve recruiting efficiency, candidate experience, and program outcomes while influencing without direct authority.

Own the operating system for high-volume recruiting across Clinical, Behavioral Health, and Member Care. Build standardized operating cadences, capacity plans, scorecards, reporting, escalation paths, and corrective actions. Manage agency and vendor performance, expand AI-enabled workflows and automation, improve funnel efficiency, and provide data-driven hiring recommendations. Partner cross-functionally with Talent Operations, recruiters, pod owners, agencies, and senior leaders to create accountability and scale repeatable recruiting processes.