Jobs at Institute on Aging

Lead enterprise client and employee safety, emergency preparedness, incident command, workplace violence prevention, and RCA-driven incident investigations. Develop EOP/COOP/ICS, standardize reporting and corrective actions, partner with ops/HR/quality teams, and drive cross-functional strategic initiatives and interim operational leadership as needed.

Paid MSW internship providing supervised care management for low-income older adults and people with disabilities. Interns co-manage caseloads, perform comprehensive assessments, develop client-centered care plans, coordinate community services, document care, attend team meetings, and complete academic requirements under field instructor supervision.

Paid MSW internship providing supervised care management for low-income older adults and people with disabilities. Interns co-manage caseloads, conduct assessments, develop care plans, coordinate community services, learn entitlement programs, document visits, participate in team meetings, and complete academic requirements under field instructor supervision.

Paid MSW internship providing supervised care management for low-income older adults and people with disabilities. Interns co-manage caseloads, conduct comprehensive assessments, develop client-centered care plans, coordinate community services, participate in client visits and team meetings, complete documentation, and meet academic practicum requirements under field instructor supervision.

Paid MSW internship providing supervised care management for low-income older adults and people with disabilities. Interns co-manage caseloads, conduct assessments, develop care plans, coordinate community services, document cases, participate in client visits and MDT meetings, and complete academic requirements under a Field Instructor.

Maintain and organize contract records in the CLM system: upload executed contracts and amendments, ensure version control and audit-readiness, track expirations/renewals, respond to internal document requests, generate reports, support users with CLM navigation, assist process improvements, and provide general administrative support to the Contracts Department.

Manage and supervise Staffing Managers to ensure effective caregiver-client matching, retention, training, scheduling, and quality of home care. Lead caregiver development, conduct site visits and interviews, collaborate with HR and leadership, monitor performance metrics, participate in on-call rotation, and report staffing outcomes to senior leadership.

Provide direct support, supervision, and engagement for adults with dementia in an adult day program. Facilitate group and individual activities, assist with personal care, dining, ambulation and transfers, monitor safety, report changes to the Program Manager, and apply person-centered dementia care practices and trainings to support members' dignity and well-being.

High-volume full life-cycle recruiter focused on hiring and onboarding Home Care Aides, supporting Russian-speaking candidates through sourcing, interviewing, Guardian/HCA registration, Live Scan, TB testing, paperwork, orientation, and retention efforts. Provides in-person and virtual candidate support, coordinates with HR and hiring managers, attends hiring events, tracks metrics, and assists with compliance and special projects.

Manage scheduling and oversight of Home Care Aides (HCAs), coordinate with care managers, handle caregiver communication, investigate complaints, support recruiting and orientation, participate in payroll reconciliation, provide on-call support, maintain records and compliance documentation, and ensure confidentiality and quality service delivery.

Provide administrative and program support for the Enrichment Center: manage referrals, tours, enrollments, client records, billing/attendance, transportation coordination, vendor and supply management, compliance/audit readiness, and daily team communication to ensure smooth operations for seniors and adults with disabilities.

Lead and supervise activity programming and therapeutic recreation for PACE participants. Oversee staff, develop dementia-informed engagement curricula, ensure regulatory compliance, drive quality improvement, coordinate with interdisciplinary teams, and promote participant-centered outcomes, volunteer engagement, and culturally responsive programming.

Provide personal care and homemaker services to elderly or disabled adults in their homes: bathing, toileting, feeding, ambulation, vitals collection, errands, escorting to appointments, basic emotional support, recordkeeping, and maintaining safe environments under supervision of professional staff.

Provide in-home and facility-based personal care for older or disabled adults including bathing, dressing, meal prep, medication reminders, mobility assistance, light housekeeping, errands, companionship, and dementia or hospice support. Communicate with staffing and client service managers and follow service requirements and safety protocols.

Lead analysis of business processes to identify automation and AI opportunities. Design, implement, and test automation/AI solutions (Azure, Power Automate, n8n, HubSpot). Document requirements, workflows, and system specs. Partner with IT, product, and stakeholders, provide technical leadership to teams, and present recommendations to senior leadership. Hybrid role based in San Francisco (3 days onsite).

Lead IT strategy, operations, vendor relationships, and compliance (HIPAA) across multi-site programs. Oversee infrastructure, applications, EHR systems, security, business continuity, budgeting, staffing, project delivery, and technology procurement to align platforms with organizational goals.

Supervise, train, and evaluate Care Management staff for the HomeSafe program; ensure regulatory compliance, quality assurance, clinical documentation, staff education, community collaboration, and back-up clinical coverage. Develop policies, conduct chart and peer reviews, and coordinate internships and program goals with leadership.

Maintain accurate, auditable financial records; prepare and post journal entries; support month- and year-end close; perform monthly balance sheet reconciliations; process client and vendor invoices in NetSuite/AvidXchange/WellSky/StoriiCare; manage AR aging and billing inquiries; assist audits and accounting system improvements; participate in special projects.

Develops and executes community and fundraising events (virtual and in-person) to drive referrals, engagement, and brand awareness for IOA programs. Plans marketing materials, manages budgets, vendor quotes, invoicing, tracks event ROI, and collaborates with internal teams for education, donor, and outreach initiatives.

Handle inbound and outbound sales calls for older adults and adults with disabilities, convert leads to clients, upsell/cross-sell services, maintain client relationships, document sales activity in tracking systems, collaborate with sales and marketing, and meet or exceed sales targets while demonstrating empathy and product knowledge.