Teams at Instrumentl

The role involves leading product strategy and delivery for a grant management platform, focusing on user needs, AI product development, and cross-functional collaboration while measuring outcomes and success.

Own the end-to-end design of GrantOS, Instrumentl’s foundational platform spanning data, permissions, integrations, core workflows, and enterprise surfaces. Define system-wide interaction patterns, lead zero-to-one product discovery, conduct user research, influence product and engineering direction, and coach other designers. The role requires designing complex B2B SaaS platforms and agentic or AI-powered product experiences.

Own Instrumentl’s scaled customer success motion for high-volume, lower-ACV customers. Lead and develop approximately six Scaled Customer Success Managers, design scalable customer journeys, and establish segmentation, health scoring, playbooks, automation, and reporting. Drive activation, adoption, retention, and expansion through data-driven engagement. Partner with the high-touch CS team, handle escalations, improve workflows, and build the scaled function in a fast-moving SaaS startup.