Teams at Integrity Marketing Group

Process health insurance enrollment, termination, and cancellation requests; investigate discrepancies; resolve missing information and enrollment errors; contact consumers; document actions in Zendesk or similar systems; coordinate with internal teams; escalate complex issues; and identify recurring process gaps. The role requires accuracy, discretion, strong judgment, clear communication, and the ability to work independently in a high-volume, seasonal environment.

Leads firm development for Lion Street by recruiting 30–40 independent life insurance and wealth advisory firms over three years. Builds relationships, drives revenue growth, tailors resources, develops firm-specific growth plans, and leverages carrier and alliance expertise. The role requires an experienced life insurance professional with strong business development skills, communication abilities, initiative, and an entrepreneurial mindset. Candidates must be located in or willing to work within the U.S. West Coast region.

Manage and grow enterprise Medicare and health-insurance BPO accounts as primary client liaison. Ensure operational delivery meets contractual KPIs, drive performance improvements, oversee financials and forecasting, lead account ramp-ups and seasonal scaling, maintain compliance with CMS/Medicare rules, and deliver data-driven insights through dashboards and executive reporting.