Jobs at Intercom

Own partner enablement from onboarding through certification and recertification. Build curricula, courses, playbooks, labs, and demo environments; lead virtual and in-person bootcamps; assess partner readiness; track certification and delivery quality; and identify skill gaps using delivery data. Collaborate with Product, R&D, Education, Deployment Services, and Salesforce partner teams to prepare partners for new AI and SaaS product releases.

Leads and scales EMEA Solutions Engineering, defining go-to-market strategy, coaching teams, supporting complex enterprise sales cycles, and delivering tailored AI platform solutions. Responsibilities include technical discovery, architecture, demonstrations, proofs of concept, business value assessments, executive customer engagement, reusable solution frameworks, verticalized assets, forecasting, and influencing product strategy. The role is a player-coach position requiring close collaboration with Sales, Product, Marketing, Engineering, Services, and Success.

Build and deploy AI-powered customer solutions for strategic clients, coding alongside customer technical teams and partnering with Sales, Success, Product, and R&D. The role involves understanding complex business needs, integrating systems through REST APIs, prototyping and shipping quality software, driving Fin adoption, influencing product roadmaps, and documenting best practices. Frequent customer collaboration, on-site engagement, strong communication, and interest in AI and machine learning are essential.

Own success strategy, adoption, retention, and value realization for strategic enterprise customers using Fin’s AI platform. Build executive relationships, lead QBRs and implementation programs, develop AI automation roadmaps, analyze usage and performance, mitigate risks, support renewals and expansion, translate customer feedback into product improvements, and mentor other customer success managers.

Leads Fin’s North American new-business sales organization across SMB and Mid-Market segments. Owns regional sales strategy, operating plans, forecasting, pipeline execution, territory and capacity planning, quota setting, and revenue results. Manages and develops frontline sales managers, builds scalable sales processes, and partners with Marketing, Product, Sales Engineering, Enablement, RevOps, and Customer Success. Requires extensive enterprise sales, sales management, strategic deal, GTM, and executive communication experience.

Conduct full-cycle recruiting for GTM and G&A roles in a high-growth technology environment. Partner with leaders and hiring managers, develop diverse talent pipelines, source and convert passive candidates, advise stakeholders on recruiting strategy, use data to diagnose hiring challenges, improve recruiting processes, and deliver an excellent candidate experience.

Leads the development of an AI-powered revenue enablement function for a high-velocity technology company. Builds scalable operating models, embeds AI across sales workflows, onboarding, coaching, launches, and customer interactions, and connects product strategy with field readiness. Partners with RevOps, Product, Engineering, Sales, Partnerships, and Customer Success to drive adoption and productivity. Advises executives on revenue execution strategy, organizational design, and complex change management.

Owns partner-delivered Fin implementation projects, onboarding and certifying service partners, enabling AI-first customer service deployments, monitoring portfolio KPIs, managing escalations and project risks, and driving partner operational efficiency. Collaborates with Sales, Customer Success, Support, and R&D to ensure customer outcomes, resolve issues, provide product feedback, and conduct quarterly business reviews with service partners.

Lead the Solutions Marketing team in positioning Fin’s AI customer support product for target audiences and enterprise buyers. Manage solution marketers, develop audience-specific messaging and content, support ABM campaigns and sales cycles, build customer intelligence and competitive enablement programs, and partner with Product Marketing, Enablement, executives, and revenue teams to increase deal effectiveness and ARR growth.

As a Systems Engineer, you will evolve IT infrastructure, solve automation problems, drive adoption of AI tools, and enhance identity management.

Own and optimize sales operations processes, forecasting, pipeline reporting, quota and territory planning, compensation, performance analytics, and GTM systems. Partner cross-functionally with Sales, Finance, Business Systems, Data Engineering, and Marketing to improve data quality, automation, reporting, and operational workflows. Lead complex programs, develop executive recommendations, support planning activities, and advise sales leadership on productivity, performance, and growth.

The Account Executive will drive sales in the Small Business segment, managing the full sales cycle from prospecting to closing, and collaborating with teams to enhance customer experiences.

As an Account Executive, you will manage the sales cycle for Mid-Market customers, driving growth and adoption of Intercom. Responsibilities include sales forecasting, client demonstrations, mentoring, and representing customer feedback to the team.

Embeds with strategic customers to design, build, and implement AI-driven solutions that scale support operations and drive measurable Fin adoption. Analyzes customer workflows and data, establishes measurement best practices, prototypes production-aware tools, and partners with Sales, Success, Product, and Engineering. The role also feeds deployment insights into product strategy and requires strong communication, adaptability, statistical analysis, SQL, Python, and experience with AI/ML evaluation or LLM applications.

Partners with enterprise customers and C-suite stakeholders to drive AI customer-service transformations. Responsibilities include requirements gathering, process mapping, solution design, configuration guidance, adoption monitoring, optimization, success planning, QBRs, strategic planning, and identifying expansion opportunities. The role collaborates with engineers, advocates for customer needs internally, and drives measurable automation and business outcomes.

Lead technical discovery, value presentations, solution reviews, and tailored proof-of-concepts throughout the sales cycle. Serve as the technical resource for RFPs and customer security questions, collaborate with Product and Engineering to communicate customer feedback, and help customers achieve lasting value from Fin’s AI-powered customer support solutions. Contribute to Solutions Engineering processes and playbooks while building trusted customer relationships.

Lead and deliver high-priority, cross-functional programs by partnering with execs to define scope, drive decisions, mitigate risks, build program frameworks, hold stakeholders accountable, mentor teammates, and improve program management practices across the company.

The Solutions Engineer leads technical discovery, pre-sales presentations, solution reviews, and tailored proofs of concept. The role serves as a technical advisor throughout the sales cycle, manages RFPs and customer security questions, collaborates with Product and Engineering, communicates customer feedback, and helps improve Solutions Engineering processes. Occasional travel and hybrid office attendance are required.

Lead complex AI customer-service deployments from discovery through delivery. Manage project scope, schedules, budgets, risks, reporting, integrations, data migrations, security readiness, and hands-on Fin platform configuration. Partner with engineers and cross-functional teams to resolve technical challenges, accelerate customer value, measure adoption and impact, and improve deployment methodologies, templates, and best practices.

Enterprise Business Development Representative responsible for generating pipeline within named enterprise accounts through account-based, multi-channel outreach. Engage senior and executive buyers, map buying groups, partner with Account Executives on territory and account strategy, maintain CRM hygiene, and work cross-functionally to improve processes. Mentor newer BDRs and maintain deep knowledge of product, use cases, and market positioning.