Jobs at Intercom

Owns product marketing for Fin’s priority industries and Enterprise segment. Develops vertical and segment messaging, trust narratives, sales materials, web content, demos, sales plays, and campaign messaging. Partners with sales, demand generation, integrated marketing, and R&D to translate customer insights into campaigns and product requirements. Measures messaging effectiveness through field feedback, conversion signals, and rep confidence. Requires strategic thinking, technical AI fluency, strong writing, editorial judgment, and cross-functional execution in a B2B SaaS environment.

Lead the Solutions Marketing team in positioning Fin’s AI customer support product for target audiences and enterprise buyers. Manage solution marketers, develop audience-specific messaging and content, support ABM campaigns and sales cycles, build customer intelligence and competitive enablement programs, and partner with Product Marketing, Enablement, executives, and revenue teams to increase deal effectiveness and ARR growth.

As a Systems Engineer, you will evolve IT infrastructure, solve automation problems, drive adoption of AI tools, and enhance identity management.

Drive enterprise adoption and full-cycle sales of Fin, an AI customer-support agent. Responsibilities include prospecting, managing sales opportunities from initiation through close, delivering tailored product demonstrations, forecasting revenue, advocating for customer needs, collaborating cross-functionally, mentoring peers, and leading sales initiatives. The role requires enterprise SaaS sales expertise, strong pipeline generation, quota achievement, strategic communication, and the ability to explain complex AI solutions.

Own and optimize sales operations processes, forecasting, pipeline reporting, quota and territory planning, compensation, performance analytics, and GTM systems. Partner cross-functionally with Sales, Finance, Business Systems, Data Engineering, and Marketing to improve data quality, automation, reporting, and operational workflows. Lead complex programs, develop executive recommendations, support planning activities, and advise sales leadership on productivity, performance, and growth.

The Account Executive will drive sales in the Small Business segment, managing the full sales cycle from prospecting to closing, and collaborating with teams to enhance customer experiences.

As an Account Executive, you will manage the sales cycle for Mid-Market customers, driving growth and adoption of Intercom. Responsibilities include sales forecasting, client demonstrations, mentoring, and representing customer feedback to the team.

Develop and deploy software solutions for strategic customers using Fin’s AI capabilities. Partner with customer technical teams to understand requirements, code integrations, deliver projects, and drive measurable business outcomes. Collaborate with Sales, Success, Product, and R&D teams to support adoption, influence product roadmaps, and share customer insights. The role requires strong coding, REST API expertise, rapid prototyping, clear communication, and willingness to work on-site with customers.

Embeds with strategic customers to design, build, and implement AI-driven solutions that scale support operations and drive measurable Fin adoption. Analyzes customer workflows and data, establishes measurement best practices, prototypes production-aware tools, and partners with Sales, Success, Product, and Engineering. The role also feeds deployment insights into product strategy and requires strong communication, adaptability, statistical analysis, SQL, Python, and experience with AI/ML evaluation or LLM applications.

Own outcomes for strategic customers deploying Fin’s AI customer agent. Lead evaluations, demos, solution scoping, configuration, integrations, custom development, and deployment execution. Partner with Sales, Success, and R&D, provide expert AI guidance, translate customer insights into product roadmap improvements, and develop repeatable deployment playbooks. The role requires customer empathy, technical fluency, data-driven decision-making, cross-functional influence, ambiguity tolerance, and strong operational rigor.

Partners with enterprise customers and C-suite stakeholders to drive AI customer-service transformations. Responsibilities include requirements gathering, process mapping, solution design, configuration guidance, adoption monitoring, optimization, success planning, QBRs, strategic planning, and identifying expansion opportunities. The role collaborates with engineers, advocates for customer needs internally, and drives measurable automation and business outcomes.

Lead technical discovery, value presentations, solution reviews, and tailored proof-of-concepts throughout the sales cycle. Serve as the technical resource for RFPs and customer security questions, collaborate with Product and Engineering to communicate customer feedback, and help customers achieve lasting value from Fin’s AI-powered customer support solutions. Contribute to Solutions Engineering processes and playbooks while building trusted customer relationships.

Work hands-on with strategic customers to design, prototype, and deliver production SaaS solutions using Fin. Embed with customer teams, integrate systems via REST APIs, influence product roadmap, collaborate with Sales/Success/Product, and codify best practices to scale deployments.

The role involves leading Account Executives to drive new business revenue in North America by executing sales strategies, managing performance, collaborating cross-functionally, maintaining customer focus, and analyzing sales metrics for improvement.

Lead and deliver high-priority, cross-functional programs by partnering with execs to define scope, drive decisions, mitigate risks, build program frameworks, hold stakeholders accountable, mentor teammates, and improve program management practices across the company.

The Solutions Engineer leads technical discovery, pre-sales presentations, solution reviews, and tailored proofs of concept. The role serves as a technical advisor throughout the sales cycle, manages RFPs and customer security questions, collaborates with Product and Engineering, communicates customer feedback, and helps improve Solutions Engineering processes. Occasional travel and hybrid office attendance are required.

Lead technical discovery, solution reviews, value presentations, and tailored proof-of-concepts throughout the sales cycle. Serve as the technical resource for RFPs and customer security questions, translate business challenges into AI solutions, and collaborate with Product, R&D, and Engineering to influence product direction. Build customer trust, support lasting customer success, and improve Solutions Engineering processes and playbooks. Portuguese and Spanish fluency and occasional travel are required.

Lead complex AI customer-service deployments from discovery through delivery. Manage project scope, schedules, budgets, risks, reporting, integrations, data migrations, security readiness, and hands-on Fin platform configuration. Partner with engineers and cross-functional teams to resolve technical challenges, accelerate customer value, measure adoption and impact, and improve deployment methodologies, templates, and best practices.

Enterprise Business Development Representative responsible for generating pipeline within named enterprise accounts through account-based, multi-channel outreach. Engage senior and executive buyers, map buying groups, partner with Account Executives on territory and account strategy, maintain CRM hygiene, and work cross-functionally to improve processes. Mentor newer BDRs and maintain deep knowledge of product, use cases, and market positioning.

Lead creative copy development for campaigns, craft concise copy for various formats, mentor writers, and collaborate on messaging strategy.