Jobs at Intercom

Lead product marketing efforts for AI-driven customer service solutions, involving messaging, positioning, cross-functional collaboration, and customer alignment.

Lead and coach a high-performing Forward Deployed Engineering team to deliver customer-focused AI solutions, ensuring success in complex deployments and collaborating across teams.

As a Senior IT Systems Engineer, you will enhance IT infrastructure, focusing on automation, identity management, and cloud solutions to improve customer support systems.

As a Systems Engineer, you will evolve IT infrastructure, solve automation problems, drive adoption of AI tools, and enhance identity management.

Work hands-on with strategic customers to design, prototype, and deliver production SaaS solutions using Fin. Embed with customer teams, integrate systems via REST APIs, influence product roadmap, collaborate with Sales/Success/Product, and codify best practices to scale deployments.

Co-lead Customer Success enablement across Scale, High-touch, and Enterprise. Build onboarding, training, playbooks, and coaching programs. Partner with CS leadership to set priorities, measure CSM performance, diagnose gaps, and drive programs end-to-end to improve retention, expansion, and customer health.

The role involves leading Account Executives to drive new business revenue in North America by executing sales strategies, managing performance, collaborating cross-functionally, maintaining customer focus, and analyzing sales metrics for improvement.

The Senior GTM Enablement Manager will lead GTM operational enablement activities, manage tech stack, optimize processes, and improve sales productivity.

Own the full net-new sales cycle for small-to-medium accounts (0-50 FTE): prospect, qualify, and close deals. Build territory plans and a healthy pipeline, forecast to quota, and collaborate with Marketing, Solutions Engineers, Product, and Customer Success to drive growth and product feedback.

Lead and deliver high-priority, cross-functional programs by partnering with execs to define scope, drive decisions, mitigate risks, build program frameworks, hold stakeholders accountable, mentor teammates, and improve program management practices across the company.

The Account Executive will drive sales in the Small Business segment, managing the full sales cycle from prospecting to closing, and collaborating with teams to enhance customer experiences.

The Principal Demo Engineer will own the Fin demo platform, build demo features, and ensure seamless presentation of AI capabilities for customer experiences across various channels, embedding with product teams to align demos with new releases.

Manage and grow partnerships in LATAM, focusing on business growth, partner relationship building, market expansion, and performance optimization. Collaborate cross-functionally to execute strategies and analyze results.

Enterprise Business Development Representative responsible for generating pipeline within named enterprise accounts through account-based, multi-channel outreach. Engage senior and executive buyers, map buying groups, partner with Account Executives on territory and account strategy, maintain CRM hygiene, and work cross-functionally to improve processes. Mentor newer BDRs and maintain deep knowledge of product, use cases, and market positioning.

Act as a technical pre-sales advisor for LATAM customers: lead technical discovery, run demos and tailored POCs, handle RFPs and security questions, collaborate with Product/Engineering, and drive customer value throughout the sales cycle.

The Account Executive will drive new business growth in the LATAM region by managing the sales cycle, maintaining a sales pipeline, providing product demos, and addressing customer needs while meeting revenue goals.

Lead creative copy development for campaigns, craft concise copy for various formats, mentor writers, and collaborate on messaging strategy.

Lead and develop a team of Mid-Market Relationship Managers to drive sales, renewals, and customer growth, focusing on AI adoption and team performance.

As an Account Executive, you will manage the sales cycle for Mid-Market customers, driving growth and adoption of Intercom. Responsibilities include sales forecasting, client demonstrations, mentoring, and representing customer feedback to the team.

The Senior Events Producer will lead planning and execution of brand events, ensuring high quality production, managing vendors, and coordinating cross-functional teams.