Jobs at Intercom

Responsible for the end-to-end deal strategy, including pricing and structuring of complex enterprise opportunities, and collaboration with senior leadership across functions to drive revenue.

The Revenue Accountant supports revenue operations by ensuring compliance with ASC 606, assisting in the monthly revenue close, managing AR reconciliations, and collaborating across various teams to enhance accounting processes.

The Relationship Manager will build customer relationships, understand their needs, drive revenue growth, and guide account strategy for upsells and renewals.

Lead and develop a team of Mid-Market Relationship Managers to drive sales, renewals, and customer growth, focusing on AI adoption and team performance.

Own and optimize sales tooling, routing, and workflows to support scalable GTM operations. Partner with Sales leadership and cross-functional teams to implement tooling (LeanData, Chili Piper, Outreach, etc.), lead projects, improve processes, automate manual work, and maintain documentation, governance, and operational excellence to increase productivity and data quality.

The Senior Events Producer will lead planning and execution of brand events, ensuring high quality production, managing vendors, and coordinating cross-functional teams.

As a Senior Mid-Market Account Executive, you'll manage the full sales cycle for Mid-Market customers, driving growth and adoption of Intercom's SaaS products while mentoring teammates and ensuring sales objectives are met.

As an Account Executive, you will manage the sales cycle for Mid-Market customers, driving growth and adoption of Intercom. Responsibilities include sales forecasting, client demonstrations, mentoring, and representing customer feedback to the team.

Lead product marketing efforts for AI-driven customer service solutions, involving messaging, positioning, cross-functional collaboration, and customer alignment.

Lead and develop a team of Small Business Relationship Managers, driving AI-powered sales, managing revenue, and collaborating cross-functionally to enhance customer relationships and product adoption.

As a Partner Solutions Engineer, you will enable Fin's partners by providing technical support, creating partner assets, and ensuring successful integrations with Fin's AI customer service solutions.

As a Senior IT Systems Engineer, you will enhance IT infrastructure, focusing on automation, identity management, and cloud solutions to improve customer support systems.

Lead and coach a high-performing Forward Deployed Engineering team to deliver customer-focused AI solutions, ensuring success in complex deployments and collaborating across teams.

Partner with large enterprise customers to lead AI-agent transformation: gather requirements, design solutions, drive adoption, measure ROI, run QBRs, protect renewals, and surface product feedback.

As a Systems Engineer, you will evolve IT infrastructure, solve automation problems, drive adoption of AI tools, and enhance identity management.

Co-lead Customer Success enablement across Scale, High-touch, and Enterprise. Build onboarding, training, playbooks, and coaching programs. Partner with CS leadership to set priorities, measure CSM performance, diagnose gaps, and drive programs end-to-end to improve retention, expansion, and customer health.

The role involves leading Account Executives to drive new business revenue in North America by executing sales strategies, managing performance, collaborating cross-functionally, maintaining customer focus, and analyzing sales metrics for improvement.

The Senior GTM Enablement Manager will lead GTM operational enablement activities, manage tech stack, optimize processes, and improve sales productivity.

The Mid-Market Relationship Manager at Intercom will manage a portfolio of mid-market customers, focusing on revenue growth, retention, and strategic engagement while leveraging AI-driven solutions.

Lead and deliver high-priority, cross-functional programs by partnering with execs to define scope, drive decisions, mitigate risks, build program frameworks, hold stakeholders accountable, mentor teammates, and improve program management practices across the company.