Teams at Intercom

Own partner enablement from onboarding through certification and recertification. Build curricula, courses, playbooks, labs, and demo environments; lead virtual and in-person bootcamps; assess partner readiness; track certification and delivery quality; and identify skill gaps using delivery data. Collaborate with Product, R&D, Education, Deployment Services, and Salesforce partner teams to prepare partners for new AI and SaaS product releases.

Leads and scales EMEA Solutions Engineering, defining go-to-market strategy, coaching teams, supporting complex enterprise sales cycles, and delivering tailored AI platform solutions. Responsibilities include technical discovery, architecture, demonstrations, proofs of concept, business value assessments, executive customer engagement, reusable solution frameworks, verticalized assets, forecasting, and influencing product strategy. The role is a player-coach position requiring close collaboration with Sales, Product, Marketing, Engineering, Services, and Success.

Build and deploy AI-powered customer solutions for strategic clients, coding alongside customer technical teams and partnering with Sales, Success, Product, and R&D. The role involves understanding complex business needs, integrating systems through REST APIs, prototyping and shipping quality software, driving Fin adoption, influencing product roadmaps, and documenting best practices. Frequent customer collaboration, on-site engagement, strong communication, and interest in AI and machine learning are essential.