Teams at Intercom

Partner with large enterprise customers to lead AI-agent transformation: gather requirements, design solutions, drive adoption, measure ROI, run QBRs, protect renewals, and surface product feedback.

As a Systems Engineer, you will evolve IT infrastructure, solve automation problems, drive adoption of AI tools, and enhance identity management.

Co-lead Customer Success enablement across Scale, High-touch, and Enterprise. Build onboarding, training, playbooks, and coaching programs. Partner with CS leadership to set priorities, measure CSM performance, diagnose gaps, and drive programs end-to-end to improve retention, expansion, and customer health.