Teams at Interwell Health

Lead Provider Enablement operations overseeing support, training, communications, and self-service for Interwell Acumen. Own strategy and execution to drive onboarding, adoption, NPS, SLAs, and KPIs. Build operating rhythms, Voice of Customer programs, and cross-functional initiatives with Product, Implementations, and Epic teams. Champion generative AI to scale enablement, reduce support volume, and improve outcomes. Manage and develop a provider enablement team; travel up to 20% for customer and internal meetings.

Develop and deploy end-to-end machine learning solutions, collaborate with cross-functional teams, and implement MLOps frameworks while monitoring model performance in production.

Lead architecture and hands-on engineering to design, scale, and govern a cloud-native lakehouse using Databricks and Microsoft Fabric. Build batch/streaming pipelines, ensure HIPAA-compliant PHI handling, produce analytics-ready datasets, mentor engineers, and drive platform strategy, governance, and reliability.