Jobs at Kastle AI

Design, operate, and scale distributed infrastructure powering production AI agents for financial institutions. Responsibilities include Kubernetes architecture, Terraform and GitOps pipelines, multi-region reliability, disaster recovery, observability, incident response, security hardening, and distributed-systems troubleshooting. The role partners with ML, platform, and security teams, participates in on-call rotation, and mentors engineers.

Own the technical direction and architecture of real-time AI voice and compliance systems. Lead a team while remaining hands-on with coding, system design, reviews, mentoring, hiring, and production operations. Build scalable Kubernetes-based distributed services, maintain sub-700ms voice latency, improve reliability and observability, and develop self-improving AI feedback loops. Partner with product, customers, and forward-deployed engineers to deliver secure, compliant systems for regulated banking environments.

Leads the deployments organization responsible for taking AI agents from signed contracts to production at banks, lenders, and mortgage servicers. Owns customer delivery, integrations, UAT, go-live, compliance coordination, deployment processes, team building, pricing, capacity planning, and customer outcomes. Partners with Product, Engineering, Sales, and Customer Success to create repeatable deployment playbooks and inform the product roadmap.

Own Kastle’s global events program across North America and internationally, from executive dinners and conferences to roadshows and customer gatherings. Responsibilities include event strategy, audience development, vendor and agency management, budgets, production, on-site execution, customer engagement, sales alignment, performance measurement, and building scalable operating processes. The role requires frequent travel, strong hospitality instincts, commercial focus, and close collaboration with founders, sales, customers, and marketing.

Build and operate Kastle’s AI compliance program for lending and banking workflows. Translate regulations into product requirements, compliance tests, controls, policies, and customer guidance. Advise product and engineering teams, review AI interactions and disclosures, maintain regulatory requirements, partner with bank compliance teams, and draft or negotiate commercial, data protection, and compliance agreements.

Own end-to-end AI deployments for major financial institutions, from requirements and agent customization through production adoption. Partner with executives on AI roadmaps, compliance, operational redesign, and customer outcomes. Translate customer needs into production-grade systems with engineering, monitor account health, drive retention and expansion, and provide data-backed product feedback. Help establish playbooks, hiring standards, and operating processes for the growing Agent Success function.

Own relationships with Kastle’s largest lender and servicer accounts after go-live, driving renewals, expansion, executive engagement, quarterly business reviews, product demonstrations, and customer advocacy. The role requires consultative enterprise selling, knowledge of mortgage lending operations, strong executive relationship management, and collaboration with deployment and engineering teams to resolve issues and shape product direction.

Lead Kastle’s recruiting and people function as its first dedicated people leader. Build scalable hiring, performance management, compensation, career development, HR infrastructure, compliance, and culture programs while advising leadership on organizational design and talent decisions. Manage the recruiting team and develop AI-enabled sourcing processes as the company scales rapidly.

Manage full-cycle technical recruiting, including sourcing, screening, interview coordination, offer negotiation, and placement. Recruit software engineers, machine learning engineers, and forward-deployed engineers while partnering with hiring managers and founders. Build candidate pipelines, track recruiting metrics, coordinate interviews, maintain candidate relationships, and provide market intelligence on technical talent availability, compensation, and hiring practices.

Build Kastle’s growth engine by mapping target accounts, developing outbound campaigns, creating automated growth tools, owning product messaging, managing events, and testing creative ways to reach senior buyers. The role combines writing, campaign execution, data analysis, AI-enabled automation, lead tracking, sales enablement, and continuous experimentation to generate qualified sales opportunities across financial-services markets.

Own revenue growth and transition the company from founder-led sales by managing strategic enterprise deals, forecasting, recruiting, hiring, and coaching account executives. Build a high-performing, hunter-first sales organization focused on $1M+ ACV deals with banks, mortgage lenders, and consumer finance companies. Develop strategic account plans, navigate complex C-suite, InfoSec, legal, and procurement processes, create independent pipeline, and establish scalable sales systems and culture.

Work directly with the CEO to turn ambiguous, cross-functional problems into executed plans. Own operating cadence, write memos, run special projects across Product/Engineering/Sales/CS, build dashboards and playbooks, support GTM and customer delivery, operationalize compliance and QA, and partner with Finance to stand up core functions and improve internal processes.

Lead the end-to-end originations product line for AI origination agents: define roadmap, work with AI engineers on autonomy and evals, manage deployments and customer adoption, close feedback loops, and own product marketing and positioning.

Design, fine-tune, and deploy LLMs and AI agents for real-time voice borrower interactions. Build evals, data pipelines, and APIs, ensure scalability and regulatory compliance, and continuously optimize agent performance for consumer lending workflows.

Drive strategic enterprise sales into large banks and mortgage lenders for Kastle's AI agents. Manage complex, multi-stakeholder deals (C-suite, InfoSec, legal, procurement), win RFPs, build pipeline, forecast revenue, and collaborate with founders and engineers to design and present solutions while contributing to GTM strategy and content.

Build, configure, and launch production AI agents on Kastle's platform; write backend and full‑stack code to integrate with loan servicing, data sources, and telephony; own full agent lifecycle (prototype, CI/CD, monitoring, iterate); act as technical lead in customer accounts and feed learnings into product roadmap.

Architect and own real-time backend systems that power AI voice and compliance workflows. Build low-latency, fault-tolerant distributed services, deploy and scale on Kubernetes, optimize databases, and create self-improving production AI systems from design to bank-ready production.