Jobs at Klaviyo

Leads strategy and operations for Klaviyo’s high-touch customer segment. Designs customer experiences, engagement programs, playbooks, and operating models; establishes metrics for adoption, retention, expansion, and sentiment; manages planning and investment decisions; and leads cross-functional strategic projects from concept through launch and measurement. Partners with Customer Success, Sales, Support, Product, and Marketing to improve enterprise customer outcomes and scale CSM effectiveness through data, automation, and AI.

Own customer success capacity and coverage models, account assignments, territory planning, renewal operations reporting, dashboards, and business review data. Analyze churn, coverage gaps, and capacity constraints; provide recommendations to leadership; automate recurring reports; and align definitions across Customer Success, Sales Operations, Finance, and Data teams. The role requires strong SQL, BI, spreadsheet, Salesforce, and Gainsight skills, with preferred Python or Snowflake experience.

Own complex, multi-quarter GTM systems programs from intake through hypercare, including CPQ, quote-to-cash, customer success, support, billing, and AI-enabled workflows. Lead cross-functional teams, technical decisions, vendor partners, finance and audit controls, release management, and executive communications. Establish scalable delivery practices while integrating AI responsibly into GTM operations and program execution.

Lead Klaviyo’s corporate development activities, including acquisitions, strategic investments, partnerships, valuation, financial modeling, diligence, negotiation, approvals, and integration planning. Develop inorganic growth strategies, evaluate emerging technologies and markets, build executive recommendations, manage cross-functional deal teams, expand the transaction pipeline, and drive post-transaction value creation. The role requires strong financial, strategic, commercial, relationship-building, and negotiation skills, with significant autonomy in executing complex technology transactions.

Lead integrations and AI automation for Finance systems, designing Workato workflows, AI-powered agents, copilots, and scalable integrations. Partner with Finance, IT, Security, Legal, and Audit teams to modernize accounting, procurement, billing, and revenue workflows. Own architecture, governance, operational reliability, SOX audit support, reusable frameworks, training, and success metrics while ensuring compliant handling of sensitive data.

Leads the design and implementation of AI-powered finance workflows, agents, copilots, and integrations across ERP, billing, procurement, and other financial systems. Establishes AI architecture, governance, security, observability, and responsible-use standards while partnering with Finance, IT, Security, Legal, and Audit. Identifies automation opportunities, measures business impact, builds reusable frameworks, and enables nontechnical teams to adopt AI solutions.

Manage and expand Klaviyo’s hospitality technology partner ecosystem, including PMS and wellness platforms. Build strategic plans, align executive and technical stakeholders, improve API integrations, and drive joint go-to-market campaigns, co-selling, pipeline, integration adoption, and revenue growth. Partner with marketing, sales, BDRs, customer success, and R&D teams while tracking partnership performance through Salesforce and product data.

Leads Klaviyo’s Order to Cash finance technology function, owning the systems roadmap, ERP and CPQ integrations, financial workflows, SOX controls, audit readiness, and AI-driven automation. Partners with Finance, Engineering, Internal Audit, Security, and executive stakeholders to scale billing, revenue operations, international expansion, and enterprise capabilities. Oversees application architecture, system configuration, testing, data quality, and continuous process improvement across the O2C landscape.

Own go-to-market excellence by developing sales plays, enablement programs, product messaging, customer-success adoption motions, and partner resources. Partner with Sales, Customer Success, Product Marketing, Enablement, and ecosystem teams to translate product launches into field-ready assets and training. Gather field insights, influence roadmap priorities, and measure impact through win rates, pipeline, content usage, adoption, and expansion metrics.

Own the positioning, messaging, launches, packaging, pricing, adoption, and revenue growth strategy for Klaviyo Personalization. Partner with Product, Sales, Customer Success, Enablement, and Marketing to translate AI and data science capabilities into compelling customer value. Shape the roadmap through market insight, develop enablement and thought-leadership materials, influence cross-functional teams, and measure launch and program performance.

Leads IT internal audits focused on SOX 404, IT general and application controls, SOC 1 reviews, segregation of duties, key reports, and CI/CD environments. Responsibilities include planning and testing controls, documenting findings, coordinating remediation, supporting external auditors, and advising stakeholders. The role also advances AI-enabled audit workflows, evaluates AI risks in financial reporting, and contributes to technology audits involving cloud security, data governance, and AI governance.

Lead Klaviyo’s IT SOX program and risk-based technology audits, including ITGCs, application controls, interfaces, key reports, segregation of duties, SOC 1 reviews, and remediation. Manage and coach an IT auditor and oversee co-sourced testing. Partner with technology, finance, legal, and business stakeholders while supporting AI-enabled audit practices, automated control testing, and continuous monitoring using SQL or Python. Plan and report on audits, advise on new systems and AI-driven processes, and maintain alignment with external auditors.

Lead Klaviyo’s global mobility and immigration program, including visa petitions, relocations, secondments, international assignments, compliance, employee communications, and vendor management. Develop scalable mobility processes, monitor immigration and employment-law changes, advise leadership on risks, and support employees and their families through cross-border moves. The role also uses mobility programs to support career development and international talent growth while maintaining data integrity, discretion, and a high-quality employee experience.

Manage Global Services operational projects, systems, automations, reporting, and cross-functional initiatives across Professional Services, Customer Education, and Onboarding. Build scalable processes using Salesforce, Tableau, Snowflake, and automation tools; maintain dashboards and documentation; coordinate stakeholders across Sales, Customer Success, Support, IT, Product, and partners; identify process improvements; and independently resolve ambiguous operational challenges.

Leads customer intelligence analytics for the Customer Experience organization by designing measurement frameworks, conducting ambiguous investigations, building dashboards and reusable Snowflake-backed data products, and partnering with data scientists on health scoring, forecasting, segmentation, and validation. Communicates actionable findings to senior stakeholders and operationalizes reporting solutions for scalable handoff.

Own enterprise sales across Fortune 500 and Global 2000 accounts, including prospecting, pipeline development, executive-level discovery, competitive displacement, complex deal management, forecasting, closing, expansion, and renewals. The role requires selling multi-product platforms, building quantified business cases, coordinating internal and customer stakeholders, and managing enterprise deals lasting nine to eighteen months.

Leads 6–8 enterprise Account Executives across the Western U.S., owning bookings, forecasting, pipeline development, major deal execution, hiring, coaching, and cross-functional collaboration. The role requires building repeatable enterprise sales motions, improving multi-product attachment, mentoring sellers, and maintaining strong executive relationships. Travel is required for customer meetings, executive briefings, partner work, and industry events.

Manage approximately 30 enterprise marketing agency and systems integrator partner relationships. Build trusted executive relationships, develop referral pipelines, drive co-selling and co-marketing, present and demonstrate Klaviyo’s SaaS platform, and advise partners on growth and profitability. Collaborate with Sales, Customer Success, Marketing, Product, and Enablement teams while creating partner strategies, enablement programs, and AI-enhanced workflows. Travel may be required for partner meetings and industry events.

Own the architecture and development of Klaviyo’s enterprise MarTech ecosystem, connecting marketing data, customer journeys, campaign execution, budgeting, and performance insights. Build AI-powered capabilities including generative AI, predictive scoring, and intent automation. Architect integrations across HubSpot, Salesforce, NetSuite, Coupa, and internal systems, advise on technical designs, support vendor evaluations, and partner cross-functionally to improve marketing efficiency and ROI.

Own and optimize marketing operations systems, workflows, integrations, scoring models, routing logic, and funnel processes supporting inbound, demand generation, and product-led growth. Partner with Sales, Demand Generation, Web, Analytics, and Systems teams to improve lead quality, conversion, response times, and handoffs. Manage the marketing technology stack, monitor data and sync health, coordinate vendors, and evaluate AI-powered automation to increase operational efficiency.