Jobs at Klaviyo

Own the end-to-end architecture of Klaviyo’s marketing, sales, and customer experience systems. Design and deploy AI agents, integrations, data models, and governance standards across Salesforce and related GTM platforms. Translate business strategy into technical architecture, build production solutions using Apex, LWC, Flow, and integrations, influence executive stakeholders, establish engineering practices, and mentor GTM Systems teammates.

Own and optimize marketing operations systems, workflows, integrations, scoring models, routing logic, and funnel processes supporting inbound, demand generation, and product-led growth. Partner with Sales, Demand Generation, Web, Analytics, and Systems teams to improve lead quality, conversion, response times, and handoffs. Manage the marketing technology stack, monitor data and sync health, coordinate vendors, and evaluate AI-powered automation to increase operational efficiency.

Leads corporate and product public relations, media engagement, executive thought leadership, and AI-agent storytelling. Develops media-ready narratives, secures coverage, manages US and European PR agencies, coaches spokespeople, and partners with executives and cross-functional teams. The role also supports reactive content, data-driven communications, and AI-enabled workflow automation.

Leads Klaviyo’s public relations and press office, securing coverage, building reporter and influencer relationships, and driving executive thought leadership. Owns research-led storytelling, quarterly marketing trend reports, event PR, speaker and award opportunities, customer stories, and rapid-response newsjacking. Partners with agencies, executives, and customer marketing while using AI tools to improve team workflows.

Lead Klaviyo’s Order to Cash finance systems track, owning the roadmap, ERP and billing integrations, SOX controls, audit readiness, and scalable financial workflows. Partner with Finance, Engineering, AI, and data teams to improve O2C processes, support enterprise and international expansion, and implement AI-driven automation. Serve as the strategic technology partner to Finance leadership while ensuring reliable, compliant, high-quality systems and data.

Leads cross-functional infrastructure programs across cloud infrastructure, FinOps, security operations, build systems, and software migrations. Owns planning through completion, manages concurrent workstreams, establishes program-health reporting, escalates risks and capacity issues, develops technical roadmaps, and improves coordination and automation across engineering and infrastructure teams.

Own the design, administration, security, reliability, and roadmap of enterprise identity, endpoint-management, and SaaS systems. Lead SSO, SCIM, device-management, integrations, automation, and AI-assisted workflow projects end to end. Troubleshoot complex incidents, establish change-management and documentation practices, support audits, evaluate vendors, mentor engineers, and participate in an after-hours on-call rotation.

Develop and operate detection and response capabilities across enterprise, cloud, and product environments. Responsibilities include building detections-as-code, triaging alerts, leading incident response and forensic investigations, threat hunting, automating workflows, maintaining SIEM and security data pipelines, developing AI-enabled security tooling, and participating in on-call rotations. The role also involves threat intelligence collaboration, security engineering mentorship, and continuous improvement of detection and response systems.

Lead product marketing for Klaviyo’s SMS and mobile messaging products. Define positioning and messaging, develop go-to-market strategies, manage global launches, analyze markets and competitors, influence product roadmaps, drive adoption and revenue, and create sales enablement materials. Partner cross-functionally with Product, Sales, Customer Success, Enablement, and Growth Marketing while serving as the mobile marketing subject matter expert.

Owns global cash positioning, liquidity forecasting, FX exposure monitoring, hedging support, treasury reporting, bank account administration, investment policy compliance, and cash transfer controls. Builds financial models, manages multi-currency banking relationships, supports reconciliations and audits, and partners with Accounting, FP&A, Tax, and Legal. The role also improves treasury processes and automation using Trovata and banking platforms.

Build and maintain scalable security observability, detection, and response systems. Develop AI- and ML-based detections, normalize large-scale security logs, automate incident workflows, respond to alerts and threats, conduct investigations and threat hunts, and participate in detection and response on-call rotations.

Build, train, deploy, and maintain large-scale machine learning models and AI agents for marketing and customer experiences. Develop conversational AI, generative AI, recommendation, retrieval, ranking, and transformer-based systems. Own ML product lifecycles, including success metrics, A/B testing, production operations, and iterative improvement. Collaborate with Engineering, Product, Design, customers, and stakeholders while leading technical projects and mentoring teammates.

Own and grow a portfolio of large enterprise and high-potential non-retail accounts. Drive new business through strategic prospecting, consultative discovery, ROI-based business cases, bespoke demos, executive alignment, and complex multi-threaded selling. Partner with enterprise account executives, BDRs, solutions architects, and marketing on high-value opportunities. Maintain accurate Salesforce pipeline records, forecasting, deal stages, and documentation while coordinating cross-functional sales execution.

Lead the design and build of AI-first People systems, integrating LLMs and enterprise HR SaaS to automate recruiting, onboarding, performance, and other People workflows. Define architecture, standards, responsible-AI practices, and success metrics while partnering cross-functionally to enable copilots, agents, and reusable automation frameworks for People teams.

The role involves managing and improving data quality pipelines for GTM systems, optimizing AI workflows, and overseeing offshore teams to ensure accurate data detection and resolution.

Design and build AI-powered prototypes and end-to-end LLM workflows using Claude, ChatGPT, and other platforms. Partner with Services leaders to prioritize opportunities, translate needs into roadmaps, integrate AI with internal systems, and help productionize solutions. Create documentation, run enablement sessions, and drive adoption across Global Services while collaborating with centralized AI engineering.

Partner with Customer Success leaders to identify and prioritize AI opportunities; prototype and productize LLM-powered solutions and end-to-end workflows; integrate AI with APIs and internal data sources; develop prompts, skills, agents, and retrieval systems; enable teams via documentation, workshops, and training; and collaborate with engineering to scale prototypes into production.

The Senior Manager oversees Partner Account Managers, driving revenue and managing partner relationships. Responsibilities include team management, training, collaboration across departments, and activating agency partnerships while ensuring partner experience is prioritized and revenue goals achieved.