Jobs at Kong

Own contract renewals and retention for existing customers: develop renewal strategies, forecast and manage at-risk accounts, identify upsell/cross-sell opportunities, coordinate with account teams, use customer health data, serve as primary renewal contact, and feed insights into product improvements.

Own and deliver the entire front-end surface for Volcano: design and implement data-heavy UIs (log views, charts, tables, graph workflows), architect performant SSR systems in a Next.js monorepo, integrate with Go backends, contribute to LLM-driven tooling, and participate in pair design and code review processes.

Drive technical pre-sales for Kong's API and AI connectivity platform: support field sales, run PoCs, gather requirements, produce technical documentation, coordinate cross-functional teams, and create marketing content (blogs, webinars, events). Ensure customer success and satisfaction across assigned accounts.

Founding Staff SRE for Volcano: define SLOs/error budgets, architect multi-region Kubernetes infrastructure, build GitOps/CI-CD with ArgoCD/Helm/Terraform, scale managed Postgres/Redis/object storage, implement observability with Datadog/Prometheus/Grafana, lead incident response and SRE culture, and mentor cross-functional teams.

The Director of Scaled Customer Success will lead a global team to innovate and implement a digital-first customer success strategy, enhancing customer engagement through automation and AI-driven experiences.

The Deal Desk Manager will structure and execute deals while collaborating with sales, finance, and product teams to optimize processes and enhance revenue.

Lead AMS GTM planning and execution: fiscal modeling, headcount, quota and territory planning; design coverage models; monitor funnel, pipeline, forecasting and CRM accuracy; produce management reporting; drive deal velocity and process improvements; coordinate cross-functional stakeholders and support operating cadence for a hyper-growth sales organization.

The Staff Solutions Architect leads customer engagement in API and AI governance, designs solutions, and ensures effective deployment of Kong technologies, driving customer satisfaction and retention.

Embed with business teams to design and build AI-powered tools, automations, and workflows; coach and enable staff; create reusable solutions, documentation, adoption metrics, and governance; mentor junior members and translate AI developments into practical enterprise applications.

As a Forward Deployed Engineer, you'll partner with enterprise customers to implement Kong's API and AI solutions while driving automation, migrations, and production-grade coding in diverse environments.

Own the technical narrative for Kong's AI connectivity products, become a hands-on product expert, create technical content (white papers, demos, battlecards), enable sales and field teams, shape AI roadmap with market insights, drive category creation and integrated demand-gen campaigns, and monitor competitive landscape to support positioning and wins.

The Talent Brand Manager will manage Kong's global talent brand strategy, enhance the candidate experience, run data-driven marketing campaigns, and ensure inclusive storytelling across platforms.

The Staff Design Technologist will oversee AI-enabled design workflows, bridging design and engineering, driving UI cohesion, and raising craft standards for technical product experiences.