Jobs at Kong

Leads the global GTM People function, advising the CRO and revenue leaders on organization design, workforce planning, sales compensation, performance management, succession, employee relations, engagement, and international people risk. Builds people dashboards, supports organizational change and AI-related sales transformation, and manages the GTM People Business Partner team across the Americas, EMEA, and APJ.

Leads the design, implementation, and management of technology partner programs, including partner portals, onboarding, enablement, certifications, agreements, incentives, communications, and reporting. Collaborates with Marketing, Sales, Legal, Finance, Product, Customer Success, and Operations to align channel strategy and improve partner experiences. Solicits partner feedback, manages program governance, and builds a team responsible for channel programs, enablement, portal administration, communications, and incentive management.

Architect and lead development of Kong Identity’s multi-tenant platform, including token management, claims engines, federation, client management, security controls, compliance, observability, and developer tooling. The role focuses on globally distributed, high-performance identity infrastructure, advanced OAuth and OpenID Connect capabilities, fraud prevention, extensibility, and enterprise integrations. The engineer will drive technical strategy, mentor teams, and support zero-trust, workload identity, and service mesh patterns.

Own Kong’s product-led growth engine, including qualified signup targets, digital acquisition, conversion optimization, experimentation, lifecycle initiatives, and funnel performance. Build and optimize landing pages, signup journeys, acquisition loops, and personalized experiences while connecting acquisition data to activation, PQLs, pipeline, and revenue. Partner cross-functionally with Marketing, Product Growth, RevOps, Analytics, and Engineering to scale self-service growth and improve experiment velocity.

Own the vision, roadmap, and lifecycle of Kong’s AI Management portfolio, including AI Gateway capabilities, agentic harnesses, LLM routing, policies, context, guardrails, and evaluation. Align engineering, design, marketing, and executives; translate complex AI infrastructure concepts into product requirements; manage backlogs, dependencies, technical debt, and delivery timelines; and support customer engagements and sales enablement.

Leads strategic customer engagements across the post-sales lifecycle, managing scope, schedules, deliverables, risks, escalations, and business outcomes. Oversees professional services operations, including resource assignment, billing, forecasting, utilization, reporting, month-end close, onboarding, and process improvement. Serves as a customer-facing partner to executives and stakeholders while supporting multiple implementation and onboarding programs in a SaaS environment.

Manage a portfolio of commercial customers throughout the post-sales lifecycle, driving adoption, customer outcomes, and growth. Develop adoption plans, collaborate with Sales and Product, coach customers on APIs and cloud-native technologies, and improve customer engagement tooling and processes. The role requires strong communication, organization, technical understanding, and a builder mentality, with experience ideally in SaaS, open-source, or infrastructure software environments.

Own and scale Kong’s partner operations model across planning, deal registration, attribution, workflows, compensation, cloud marketplaces, data quality, and AI automation. Serve as a strategic advisor to ecosystem and sales leadership, manage partner deal execution across resale, referral, and marketplace routes, define operating rules and KPIs, and build scalable playbooks, systems, and a high-output operations team.

Provides white-glove technical support to executives and executive partners across macOS, Windows, mobile, SaaS, conference-room, and home-network environments. Designs executive IT service frameworks, SLAs, SOPs, asset programs, and proactive readiness workflows. Leads AV production for leadership meetings, broadcasts, town halls, and corporate events; maintains conference-room health; supports rollouts and escalations; and collaborates with infrastructure teams. Requires discretion, occasional on-call support, and travel for executive events.

Build and launch AI agents for go-to-market teams across marketing, sales, product, and revenue operations. Responsibilities include designing prompts and agent personas, integrating LLMs with GTM systems, deploying and monitoring production agents, improving retrieval and model performance, documenting workflows, enabling users through training, and ensuring compliance with security, legal, and AI standards.

Own the full enterprise sales cycle for Kong’s API and AI connectivity platform, from prospecting through negotiation and close. Build strategic relationships with technical champions and executive buyers, manage territories and pipelines, forecast accurately, exceed quotas, and close complex multi-year deals. Partner with solutions engineering, SDR, customer success, product, and marketing teams while representing Kong at industry events and customer meetings.

Own the full enterprise sales cycle, including prospecting, pipeline generation, executive engagement, negotiation, closing, and account expansion. Build strategic relationships with C-level decision-makers, manage forecasts, exceed revenue targets, and identify opportunities within large enterprise accounts. Partner with Product, Marketing, Customer Success, and technical teams to deliver solutions. The role requires extensive enterprise SaaS, cloud, infrastructure, or software sales experience and strong consultative selling skills.

Own the full enterprise sales cycle, including prospecting, pipeline generation, executive engagement, negotiation, closing, and account expansion. Build strategic relationships with C-level stakeholders, manage forecasts, achieve revenue targets, and identify new opportunities within large enterprise accounts. Partner with Product, Marketing, Customer Success, and technical teams to deliver customer solutions. The role requires extensive enterprise sales experience, complex SaaS or infrastructure deal expertise, consultative selling skills, and CRM proficiency.

Designs, launches, and manages enterprise partner and channel programs, including reseller, alliance, MDF, deal registration, enablement, rules of engagement, and partner portals. Coordinates with Sales, Marketing, Finance, Operations, and technical teams; documents processes, manages partner communications and feedback, tracks program metrics, and oversees compliance and global execution.

Supports enterprise sales by translating customer requirements into Kong API and AI connectivity solutions. Leads discovery, technical validation, proofs of concept, feasibility workshops, demonstrations, and technical strategy for complex deals. Advises on API management, AI governance, LLM traffic, MCP, and agentic architectures. Collaborates with product, engineering, and support teams, mentors junior solutions engineers, creates technical documentation, and contributes to thought leadership and product direction.

Build and maintain TypeScript and Node.js microservices for Kong’s billing platform. Responsibilities include subscription management, entitlement provisioning, usage metering, payment and CRM integrations, event-driven workflows, and distributed systems reliability. The role involves database design, testing, monitoring, code reviews, on-call support, and collaboration with engineering, finance, and revenue operations teams.