Jobs at Langham Hospitality Group

Oversee hotel engineering and facilities operations, including life-safety systems, preventive maintenance, building systems monitoring, boiler operations, work scheduling, subcontractor coordination, budgeting, utility tracking, safety compliance, and staff training. Provide emergency on-call support, inspect property systems, manage maintenance work orders, review invoices, and assist with recruitment and department leadership.

Assist and lead Front Office operations, supervise and develop front desk, bell, and concierge teams, enforce Forbes and brand standards, manage reservations and VIP assignments, coordinate with Rooms Division to maximize revenue and guest satisfaction, handle shift schedules, payroll, and reporting, and cover Guest Relations and variable shifts including nights and weekends.

Lead global MICE and group sales for Langham Hospitality Group across the West Coast and assigned regional accounts. Develop sales strategies, manage account portfolios, exceed revenue targets, build commercial partnerships, and support hotel properties. Conduct sales missions, trade shows, familiarization trips, and client engagement activities. Maintain accurate Salesforce, Delphi, Cvent, pipeline, database, and financial reporting. Analyze market trends, collaborate with hotels and GSO stakeholders, and serve as a brand ambassador.

Leads global MICE and group sales for the Midwest region, maximizing revenue across Langham Hospitality Group properties. Develops account plans and sales strategies, manages client and hotel relationships, pursues partnerships, supports sales missions and trade shows, maintains sales systems and reporting, and contributes to regional initiatives. Requires strong hospitality sales experience, MICE market connections, networking, negotiation, presentation, analytical, and relationship-building skills. Travel of up to 50% may be required.

Protect guests, colleagues, and hotel assets by monitoring, patrolling, and securing the property. Respond to emergencies, operate fire-life-safety systems, conduct fire drills, perform inspections and access checks, manage incidents, and maintain security, lost-and-found, package, and shift records. The officer also supports emergency response, provides basic first aid, coordinates with hotel leadership, and maintains professional guest service during high-pressure situations.

Leads North American e-commerce and digital marketing strategy for Langham Hospitality Group. Oversees regional campaigns, online advertising, content optimization, website conversion, customer acquisition, and direct booking growth. Partners with property, revenue, sales, marketing, and global digital teams to implement initiatives, analyze performance, improve spend efficiency, drive innovation, and establish best practices across hotels. Supports recruitment and succession planning for local e-commerce teams.

Performs building equipment rounds, HVAC and auxiliary equipment maintenance, emergency repairs, boiler operation, water chemistry testing, fire system monitoring, and building management system monitoring. Maintains mechanical spaces, tools, safety procedures, state logs, and shift reports. Coordinates with managers and subcontractors, supports onboarding, and assists other departments. Requires physical capability, maintenance knowledge, computer proficiency, Massachusetts licensing compliance, and primarily PM and overnight shift availability.

Provides luxury guest services at a hotel by handling luggage, packages, amenities, directions, and guest inquiries. Maintains the bell closet, operates bell carts, completes porterage paperwork, promotes hotel facilities, supports guest flow, reports suspicious behavior, and communicates issues to supervisors. Requires flexible availability for weekends and nights and the ability to lift and move items up to 100 pounds.

Manages daily Chuan Spa operations, including staff supervision, scheduling, payroll coordination, retail inventory, purchasing, memberships, fitness programs, guest requests, events, and brand standards. Oversees service quality, product usage, equipment readiness, accounting procedures, staff training, performance reviews, and sales promotion while ensuring an exceptional guest experience.

Lead and manage front desk operations and staff to ensure excellent guest service. Oversee check-ins/outs, reservations, billing, reporting, cross-department coordination, safety compliance, and timely resolution of guest issues.

Provide administrative and coordination support to the sales and marketing team: manage calls, data entry, SalesForce updates, prepare reports/contracts, schedule meetings/site inspections, assist with VIPs, events, payroll/office forms, and support sales activities and trade shows.

Lead Front Office, Housekeeping and Engineering leadership to ensure exceptional guest service, operational and financial performance, budgeting, CAPEX planning, inspections, training, and adherence to brand standards.

Manage group sales activities to maximize hotel revenue by developing strategies, penetrating market segments, coordinating with revenue and operations teams, conducting presentations and property tours, attending reviews and community events, and supporting rate and mix decisions to meet or exceed targets.

The Senior Group Sales Manager exceeds revenue goals in the group market, managing client accounts, conducting sales calls, preparing proposals, and ensuring guest satisfaction through collaboration across departments.