Jobs at LaunchDarkly

Lead and scale global controllership and accounting operations including monthly close, financial statements, technical accounting (US GAAP/IFRS), intercompany and international accounting, AP/payroll/equity administration, SOX readiness, and external audits. Drive ERP and systems improvements, process and AI automation, KPI reporting, and mentor a high-performing team while partnering cross-functionally to support a high-growth SaaS business.

Drives net-new enterprise customer acquisition within a defined territory. Responsibilities include territory planning, pipeline generation, complex enterprise sales, C-suite engagement, tailored solution development, contract negotiation, quota attainment, and cross-functional collaboration. The role requires independently managing complex sales cycles, using data and CRM tools, building business cases, and closing high-value deals with technical buyers such as CIOs and CTOs.

Leads and develops a team of Digital Customer Success Managers serving enterprise customers. Builds scalable customer success programs and playbooks, monitors onboarding, adoption, risk, retention, and expansion signals, and drives operational performance through metrics, forecasts, and pipeline reviews. Oversees strategic customer engagements and escalations while partnering cross-functionally to improve customer outcomes. The role also owns commercial responsibilities, including renewals and retention quotas, in a technical DevOps-focused environment.

Leads corporate marketing and external communications, shaping company narrative, market positioning, thought leadership, public relations, analyst relations, social media, and executive visibility. Manages a three-person communications team, partners with executives and Product Marketing, identifies engagement opportunities, supports analyst relationships, and tracks influence metrics. The role requires extensive B2B software communications leadership experience, strategic storytelling skills, and the ability to translate technical concepts for developer and executive audiences.

Own post-sales customer success for a large Americas portfolio, focusing on onboarding, adoption, risk mitigation, technical guidance, renewals, and expansion. Use customer data, product telemetry, and growth signals to deliver scalable 1:many and personalized engagement. Build executive relationships, develop customer champions, manage renewal forecasts, identify upsell opportunities, and coordinate with sales and cross-functional teams. The role requires strong commercial judgment, technical product knowledge, communication, organization, and autonomy.

Drives net-new and expansion revenue in the mid-market SaaS segment through outbound prospecting, pipeline generation, discovery, demos, proofs of concept, and customer adoption. The role owns account relationships, forecasts revenue, achieves quota, identifies expansion opportunities, communicates customer feedback to product and engineering teams, and maintains accurate sales-system data.

Leads growth marketing analytics for a B2B SaaS product-led growth motion. Analyzes user, account, intent, and product signals; develops activation and lead-routing strategies; optimizes conversion pathways; runs growth experiments; and manages analytics, tracking, and data workflows across Marketing, Product, Sales Operations, RevOps, and Data Engineering.

Lead LaunchDarkly’s Data Platform engineering team, overseeing high-throughput ingestion, streaming and batch pipelines, analytical data stores, reliability, observability, incident response, and operational excellence. Partner with product and engineering teams on roadmap planning, technical tradeoffs, and delivery. Coach engineers, manage performance and career growth, establish collaborative team practices, and participate in hiring.

Leads a senior engineering team responsible for 35+ SDKs, OpenFeature providers, event-streaming libraries, contract tests, release tooling, and the Relay Proxy. Owns portfolio prioritization, roadmap delivery, compatibility and deprecation decisions, release quality, observability, incident response, customer communication, hiring, and career development. Partners with Product Management and cross-functional stakeholders to deliver performant, resilient, developer-facing software across multiple languages and platforms.

Lead the vision, strategy, roadmap, platform definition, and go-to-market for LaunchDarkly’s end-to-end data products, spanning SDK ingestion, data infrastructure, analytics, observability, experimentation, and AI-powered experiences. Partner cross-functionally with engineering, design, marketing, sales, and customer teams; advocate for customers; ensure reliable data foundations; monitor industry trends; and mentor other product managers. Candidates need substantial product or data-intensive engineering experience and strong knowledge of modern data architectures.

Leads global payroll operations across multiple countries and entities, overseeing processing, compliance, controls, vendors, reconciliations, reporting, audits, systems, and continuous improvement. Partners with Finance, Accounting, People, Legal, IT, and Total Rewards on payroll accounting, tax, equity, employee lifecycle changes, and system enhancements. Serves as the senior escalation point, improves employee experience, manages payroll metrics and forecasts, and develops payroll team members and external partners.

Build backend APIs, Go services, data pipelines, and agent infrastructure for Vega, LaunchDarkly’s AI-powered observability platform. Design sandboxed agent execution, usage metering, dashboard creation capabilities, and enterprise data integrations. Own features from design through production, operate high-throughput systems, contribute to architecture and code quality, mentor teammates, collaborate cross-functionally, and participate in on-call rotations.

Lead and develop the AgentControl Evaluations engineering team while providing technical leadership for offline evaluations, playgrounds, LLM-as-judges, and annotated datasets. Partner with Product and Design on roadmap planning, own feature delivery, improve reliability and incident response, coordinate shared infrastructure, communicate progress and risks, foster collaborative team norms, and participate in hiring and career development.

Lead and grow a backend/infrastructure engineering team building the Experimentation product. Partner with PM and Design to plan and deliver features, collaborate with adjacent teams on shared infrastructure, improve reliability and observability, drive incident response and operational excellence, and participate in hiring and career development for engineers.

Leads LaunchDarkly’s global partnerships and alliances strategy across GSIs, SIs, cloud, VAR, and technology partners. Builds the partnerships organization, partner programs, co-sell motions, services offerings, and PRM ecosystem. Owns partner-sourced pipeline, influenced revenue, budgets, forecasting, executive relationships, enablement, and cross-functional collaboration across Sales, Product, Services, Marketing, Finance, Legal, and Customer Success.

The Staff Engineer will build data-driven experimentation systems, lead statistical engine design, ensure correctness in A/B testing, and mentor team members while collaborating cross-functionally.

Design, build, and operate scalable backend services and APIs for LaunchDarkly’s experimentation platform. Own systems supporting experiment setup, event ingestion, metric computation, and results processing. Contribute to architecture, reliability, observability, deployment safety, incident response, and technical direction. Collaborate with product, design, data science, and engineering teams, investigate production issues, participate in on-call, and mentor teammates through reviews and knowledge sharing.

Design and build LaunchDarkly’s next-generation experience platform across its product suite. Lead user experience and supporting platform development, collaborate with product teams, mentor engineers, set technical direction, and own operational excellence through monitoring, observability, incident response, telemetry, alerting, and on-call responsibilities.

Own approximately eight strategic enterprise accounts, develop territory and account plans, generate outbound pipeline, and expand customer relationships. Drive LaunchDarkly adoption, manage complex consultative sales cycles, and engage executive stakeholders at Fortune 500 companies. Collaborate with solutions engineering, customer success, support, marketing, product support, developer relations, and revenue operations teams. The role requires experience with large SaaS deals, land-and-expand strategies, quota attainment, and executive-level selling.

Own enterprise feature-management capabilities end to end across Go backend and TypeScript/React frontend. Design for permissions, auditability, scale, performance, APIs, Terraform, data residency, regional isolation, and resilience. Collaborate directly with enterprise customers, improve observability and operability, participate in on-call, align cross-functional teams, mentor engineers, and deliver features from problem framing through production support.