Teams at LaunchDarkly

Lead and scale global controllership and accounting operations including monthly close, financial statements, technical accounting (US GAAP/IFRS), intercompany and international accounting, AP/payroll/equity administration, SOX readiness, and external audits. Drive ERP and systems improvements, process and AI automation, KPI reporting, and mentor a high-performing team while partnering cross-functionally to support a high-growth SaaS business.

Drives net-new enterprise customer acquisition within a defined territory. Responsibilities include territory planning, pipeline generation, complex enterprise sales, C-suite engagement, tailored solution development, contract negotiation, quota attainment, and cross-functional collaboration. The role requires independently managing complex sales cycles, using data and CRM tools, building business cases, and closing high-value deals with technical buyers such as CIOs and CTOs.

Leads and develops a team of Digital Customer Success Managers serving enterprise customers. Builds scalable customer success programs and playbooks, monitors onboarding, adoption, risk, retention, and expansion signals, and drives operational performance through metrics, forecasts, and pipeline reviews. Oversees strategic customer engagements and escalations while partnering cross-functionally to improve customer outcomes. The role also owns commercial responsibilities, including renewals and retention quotas, in a technical DevOps-focused environment.