Teams at LifeLong Medical Care

Assists with installing, configuring, monitoring, and maintaining LAN/WAN networks, firewalls, wired and wireless infrastructure, and related systems. Troubleshoots workstation and network issues, supports users, manages helpdesk tickets, meets service-level agreements, and collaborates with network and helpdesk teams. Requires knowledge of data and voice networking, Windows, Cisco, Meraki, and core network protocols, along with a bachelor’s degree and at least three years of relevant experience.

Provide remote and on-site desktop, software, and network support for business, medical, and dental users. Troubleshoot hardware, software, mobile devices, printers and network issues; configure and upgrade PCs and mobile devices; create and manage tickets per SLAs; update documentation and software inventory; participate in PC refreshes, on-call rotation, vendor coordination, and travel to other locations as needed.