Teams at LucyRx

Leads LucyRx’s strategic client success function across its PBM portfolio, focusing on client satisfaction, retention, renewals, growth, and profitability. Builds executive client relationships, oversees account strategies and renewal plans, manages escalations, develops client success leaders, and establishes performance standards. Partners with Sales, Operations, Clinical, Product, and Finance teams to represent client needs, improve value realization, and strengthen long-term partnerships.

Manages client relationships for pharmacy benefit management services, serving as the primary liaison between clients and internal teams. Responsibilities include resolving issues, providing pharmacy benefits consulting, supporting implementations and renewals, monitoring performance, preparing analytical reviews, and improving service delivery. Requires strong communication, customer service, analytical, organizational, and pharmacy operations knowledge, with travel of up to 10% annually.

Leads LucyRx’s clinical and non-clinical product portfolio, including roadmap, clinical strategy, formulary integration, pricing, investment cases, and outcomes measurement. Oversees product management, clinical account management, and formulary strategy teams; partners with Sales, Finance, Underwriting, Technology, Compliance, and Legal. Builds differentiated pharmacy benefit offerings, guides commercialization, develops talent, and ensures programs meet regulatory, contractual, financial, and clinical standards.