Jobs at Lumafield

Leads Lumafield’s technical customer support function, managing and developing the team while owning issues from initial response through resolution. Responsibilities include troubleshooting across hardware, firmware, Linux applications, and cloud services; conducting root-cause investigations; improving support systems, reporting, and data management; coordinating escalations with Engineering and Product; and partnering with Customer Success on account health and at-risk customers.

Provide day-to-day IT support across offices; manage device lifecycle and endpoint/identity infrastructure; administer Google Workspace, Rippling, MDM and security tooling; support server rack/network hardware and AV systems; assist SOC 2/ISO 27001/ITAR compliance; automate IT processes and improve systems for scale.

Lead end-to-end delivery of customer solutions combining hardware and software. Define scope and requirements with customers, coordinate cross-functional teams, manage timelines and risks, and drive process improvements and scalable delivery frameworks. Serve as the main technical and programmatic contact for stakeholders.

Customer-facing ML engineer who develops, validates, and deploys 2D/3D computer-vision models on CT data for defect detection, dimensional analysis, anomaly detection, and process control. Responsibilities include scoping projects with customers, end-to-end model lifecycle (training, deployment, monitoring, retraining), collaborating with product and engineering to productize solutions, and producing technical documentation. ~30% travel to customer sites.

Manage post-sale customer lifecycle for industrial accounts: onboard, drive adoption, quantify ROI, run business reviews, mitigate churn, and grow revenue through upsell and expansion while partnering with engineering, quality, and operations teams.