Teams at LumiMeds

Own the company’s global employee lifecycle and recruiting function. Responsibilities include building HR policies and compliance infrastructure, managing onboarding and offboarding, coordinating payroll and contractor agreements, establishing performance and compensation processes, handling employee relations, and partnering on workforce planning. The role also owns full-cycle recruiting across technical and nontechnical positions, including sourcing and screening engineers, configuring Greenhouse, and designing effective interview processes. This is a remote contract role requiring professional English and U.S. business-hours availability.

Develop and lead performance creative strategy for paid acquisition across major advertising channels. Create briefs, identify concepts and messaging angles, analyze creative performance, structure testing frameworks, review ads, and guide creative partners. Research competitors and customer insights, optimize the full conversion funnel, and use AI tools to accelerate ideation and experimentation. The role focuses on improving customer acquisition through direct-response, DTC, and conversion-focused creative.

Leads Customer Experience operations across support channels and the full e-commerce lifecycle, including payments, fulfillment, subscriptions, refunds, and retention. Manages CX teams, staffing, escalations, workflows, SOPs, and performance KPIs. Uses customer and operational data to identify friction, improve efficiency, reduce contacts, and scale processes while partnering with Product, Payments, Fulfillment, Pharmacy, Clinical, and other teams.