Teams at Magellan Health

Supports cross-functional business operations, process improvement, quality management, and performance measurement initiatives. Collects, analyzes, and visualizes operational, financial, claims, authorization, phone, and HR data. Creates reports, dashboards, documentation, staffing models, and user acceptance test plans. Partners with leadership, project leads, workforce management, and subject matter experts to identify trends, improve workflows, measure performance, and communicate findings across the organization.

Leads an infrastructure engineering team responsible for designing, building, maintaining, monitoring, and securing IT systems across cloud and data center environments. Sets goals, assigns work, manages staffing and 24/7 coverage, mentors engineers, coordinates projects, supports customers, manages budgets, and reports risks and performance to management. Requires strong infrastructure expertise, Agile experience, communication skills, and the ability to coach technical teams.

Supervises Personal Financial Counselors across regional military installations, ensuring consistent financial counseling, program compliance, quality assurance, accurate reporting, and client-ready deliverables. Oversees counseling services, educational workshops, data collection, duty-to-warn and restricted-reporting processes, conflict-of-interest compliance, and coordination with installation points of contact and DoD leadership.