Teams at Magna Legal Services

Serve as the primary client contact through phone, email, and portal interactions. Resolve concerns, provide solutions, escalate complex issues, maintain client relationships, coordinate with internal teams, communicate feedback, and keep accurate records. The role requires professional communication, organization, problem-solving, and proficiency with office, document, collaboration, and client-service software.

Own and enhance Sigma dashboards and business intelligence reporting for the Records Retrieval business. Partner with stakeholders to translate business needs into scalable data solutions, analyze complex datasets, improve data quality and governance, define reporting standards, and support Snowflake data warehouse and modeling initiatives. Deliver actionable insights, automate reporting processes, evaluate analytics tools, and independently drive analytics projects from requirements through delivery.

Review and edit deposition transcripts for grammar, formatting, legal accuracy, consistency, confidentiality, and compliance with company and industry standards. Communicate effectively with internal teams, manage multiple assignments independently, and deliver polished transcripts reliably and on time as a remote 1099 contractor. Familiarity with AI transcription platforms is beneficial, and training is provided on proprietary software.