Jobs at MaintainX

Own a mid-market customer portfolio from post-sale handoff through renewal and expansion. Build client relationships, identify expansion opportunities, conduct QBRs and product demonstrations, manage proposals and follow-ups, maintain accurate sales documentation, and forecast pipeline performance. The role requires navigating complex B2B sales cycles, managing multiple stakeholders, and delivering retention and revenue growth.

Serve as the technical integration expert across pre-sales and post-sales teams. Discover customer ERP, EAM, CMMS, and other system requirements; create integration scopes, data-flow diagrams, architectures, and effort estimates; demonstrate solutions and proof-of-concepts; assess feasibility and risk; develop reusable integration patterns; and ensure smooth handoffs to implementation teams.

Run and optimize growth marketing experiments across paid social, programmatic, streaming audio, direct mail, and emerging channels. Manage test budgets, analyze campaign performance, recommend scaling or stopping experiments, use AI tools to improve creative and optimization workflows, and build reusable testing frameworks. Partner with Creative, Sales, and Product Marketing while progressing toward end-to-end ownership of one or two channels.

Coordinates field marketing events, user meetups, brand activations, and conference activities. Responsibilities include managing venues and vendors, attendee invitations, event logistics, follow-up, pipeline tracking, and collaboration with sales, design, content, and demand generation teams. The coordinator will independently own smaller events while supporting the flagship client conference and using performance data to improve future programs.

Execute account-based marketing campaigns targeting expansion within existing enterprise and mid-market accounts. Manage paid LinkedIn and programmatic campaigns, coordinate webinars, events, email, and direct mail, maintain campaign and account data quality, brief creative teams, monitor performance, and optimize for pipeline quality. Partner with Sales, Customer Success, Events, and Content while developing targeted one-to-few and one-to-one account plays.

Execute SEO and GEO initiatives through content refreshes, gap analysis, keyword research, rank tracking, backlink review, technical SEO support, and publishing QA. Coordinate with web, design, content, product teams, and vendors to deliver work. Support experiments measuring visibility in search engines and LLMs, document findings, and progressively own core projects independently.

Owns the Brand Design team’s operating rhythm from creative intake through delivery. Responsibilities include managing Asana intake, improving workflows, coordinating marketing initiatives, setting milestones, tracking capacity, organizing project files, and reporting on creative output and impact. The role partners with marketing stakeholders, designers, and program managers to prioritize work, resolve trade-offs, and improve delivery processes.

Lead the architecture and delivery of large, ambiguous full-stack projects across MaintainX’s core platform. Shape technical direction, design scalable systems, improve reliability and performance, mentor senior and staff engineers, and establish strong engineering, testing, tooling, and delivery practices. The role involves desktop and mobile experiences, complex workflows, large datasets, offline behavior, and multi-site platforms. Responsibilities include roadmap collaboration, technical proposals, code review leadership, and on-call participation.

Leads technical direction and end-to-end delivery of shared platform services, developer tooling, APIs, design systems, and infrastructure. Partners across product and engineering teams, owns platform reliability and technical health, drives architecture decisions, mentors senior engineers, and improves testing, release, and delivery practices. The role requires hands-on full-stack development, technical leadership beyond one team, on-call participation, and ownership of a platform domain.

Own the enterprise Templating Service from alpha through general availability, including strategy, roadmap, customer discovery, configuration-system consolidation, versioning, publishing, migration, and hierarchy redesign. Define scalable entity models and governance for assets, procedures, work orders, parts, locations, and functional positions. Partner closely with customers and engineering to deliver foundational platform capabilities while maintaining quarterly customer value.

Own the roadmap for Identity and Access Management and establish a new Entitlements and Product Configuration domain. Define product charters, success metrics, unified frameworks, feature rollout and licensing systems, and prioritize consolidation of fragmented platforms. Partner closely with engineering, Sales, Customer Success, and Finance to align access, monetization, experimentation, and entitlement capabilities with business needs.

Lead complex enterprise software implementations from planning through deployment, managing stakeholders, timelines, client expectations, training, adoption, issue resolution, and knowledge transfer. Serve as a trusted advisor to customers, recommend workflows, communicate product value, and collaborate with product, sales, and account management teams. Manage multiple accounts while maintaining client satisfaction and implementation quality.

Own product marketing from alpha through general availability, including launch planning, positioning, messaging, naming, collateral, video scripts, sales enablement, campaigns, customer research, analytics, and product adoption. Partner closely with product, engineering, sales, demand generation, and customer teams to bring B2B software products to market and drive adoption.

Own the technical sales process for operational technology integrations. Conduct OT discovery, map customer data sources to connectors, demonstrate integrations using customer equipment data, scope implementation services, support custom integration work, and provide product feedback. Collaborate with sales, solutions architecture, implementation, product, and engineering teams while managing multiple evaluations and customer on-sites.

Partner with Account Executives on mid-market sales cycles by leading discovery, tailored demos, trials, technical validation, proof-of-concept work, RFPs, and integration discussions. Translate industrial maintenance workflows into customer value stories for diverse stakeholders, maintain sales collateral and demo environments, answer product and security questions, coach sales teams, and relay customer feedback to product and engineering teams. Customer-site travel is required.

Leads MaintainX’s AI strategy, organization, and execution across agentic AI, machine learning, asset intelligence, work intelligence, and GTM intelligence. Builds scalable AI platforms, RAG systems, data and inference pipelines, predictive models, and workflow-integrated intelligence. Establishes technical vision, hires and develops AI leaders, partners cross-functionally, and positions the company as an AI leader in industrial operations.

Lead end-to-end product design for AI-powered experiences across web and mobile. Partner with product managers, engineers, and designers to simplify complex workflows for frontline users. Translate ambiguous AI opportunities into testable solutions, contribute to scalable design systems, present design rationale, incorporate feedback, and maintain high visual and interaction quality. Use AI tools to accelerate the design process and improve product outcomes.

Lead a team of 4–6 product designers delivering web and mobile experiences for industrial and frontline users. Own design quality, creative direction, team development, hiring, performance management, and design-system consistency. Partner with Product and Engineering to translate strategy into execution, advocate for user needs, and improve delivery. Guide adoption of AI design tools and practices while contributing to critiques and complex, high-stakes workflow design.

Lead the technical direction, architecture, governance, and standards for a backend platform serving multiple engineering teams. Develop AI-native workflows, resolve cross-cutting distributed-systems challenges, influence roadmaps, drive platform adoption, mentor senior engineers, lead complex initiatives, and participate in on-call rotations. The role requires broad expertise across cloud infrastructure, Terraform, CI/CD, GraphQL federation, event-driven systems, APIs, developer experience, Node.js, and TypeScript.

Own the generation layer of Document Intelligence by designing prompts, schemas, validators, multimodal context pipelines, and quality evaluations. Build production LLM features that transform video, audio, PDFs, images, OCR, transcripts, and keyframes into validated maintenance entities. Balance model quality, cost, and latency, monitor regressions, and collaborate with processing and domain engineering teams.