Teams at Mercury

Owns Mercury’s new-hire onboarding, apprenticeship, and internship programs. Responsibilities include designing learning experiences, coordinating facilitators and cohorts, supporting managers and mentors, building AI-enabled systems and automation, analyzing feedback and data, and partnering with Recruiting, People Operations, and company leaders to improve emerging-talent programs.

Own the full sales cycle from outreach through close, build outbound pipeline with SDRs, identify leads, convert signups, and manage high-volume sales cycles. Partner with relationship management and partnerships teams to onboard customers and develop acquisition channels. Gather customer feedback to inform product improvements while serving founders, business owners, and finance teams.

Manage a high-volume portfolio of startup customers, serving as their primary relationship contact, supporting product adoption, retaining and expanding accounts, and identifying growth opportunities. Build relationships with founders and senior leaders, execute engagement playbooks, investigate customer issues, and collaborate with Sales, Partnerships, and Product teams to improve the customer experience and drive account growth.