Jobs at MetLife

Provide paralegal support for commercial real estate and corporate transactions, managing entity governance, drafting and reviewing transaction documents, maintaining trackers and digital minute books, supporting closing and post-closing deliverables, driving process improvements, and assisting attorneys and cross-functional stakeholders with workflow automation and legal-technology initiatives.

The Account Manager oversees client relationships, ensuring satisfaction, resolving issues, and driving growth through targeted initiatives and cross-functional collaboration.

The Account Executive will support MetLife's growth by engaging with local advisors, managing accounts, and strengthening client relationships to improve insurance offerings.

Develop and deploy customer-focused web, mobile, and backend applications across the full software stack. Design major features, contribute to architecture decisions, conduct code reviews, and ensure secure, high-quality implementations. Collaborate with stakeholders and cross-functional teams using Agile and SDLC practices. Manage version control, CI/CD, environments, and releases; maintain automated test coverage and perform root-cause analysis. Build and optimize relational data solutions using SQL Server, including complex queries, stored procedures, and performance tuning.

Originate and service agricultural mortgage loans across Southern and Eastern Illinois while managing a $400 million portfolio. Develop new business, structure complex financings, underwrite and analyze credit, conduct real estate valuation, and maintain long-term relationships with agricultural clients and industry stakeholders. The role requires strong agricultural lending expertise, business development skills, portfolio management capabilities, and an established regional network.

Supports customers by phone and digital channels, resolving complex insurance, policy, coverage, billing, and service inquiries. Applies guidelines, documents interactions accurately, protects customer information, validates AI-generated summaries, escalates sensitive issues, and coordinates with internal teams. The role requires clear communication, judgment, compliance awareness, and participation in training for insurance products, systems, and AI-enabled service tools.

Provides financial support for group insurance clients through billing management, financial reporting, data analysis, reconciliations, revenue projections, audits, and data integrity oversight. Partners with internal and external stakeholders on implementations, renewals, underwriting, and client presentations. Documents and improves financial processes, supports compliance requirements, monitors financial trends and metrics, and contributes to cross-functional initiatives that improve operational effectiveness.

Oversee operational risk management for MetLife’s Group Benefits business by implementing the non-financial risk framework, advising business leaders, monitoring risk events and indicators, managing remediation, strengthening controls, and partnering with technology, operations, compliance, and control functions. The role also develops risk mitigation strategies, supports governance and risk appetite compliance, and improves risk practices through training, stakeholder engagement, analytics, and emerging technologies.

Performs daily accounting functions supporting incoming and outgoing funds, including wire processing, disbursements, misdirected money, suspense reconciliations, and cash reconciliations. Analyzes financial transactions, maintains general ledger accounts, investigates discrepancies, resolves reconciliation exceptions, and improves accounting processes, controls, and compliance. Partners collaboratively across teams to ensure accurate financial records and reliable customer and business fund operations.

Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.

Reviews medical insurance applications for group life and disability coverage, researches medical conditions and medications, orders additional medical documentation, and applies underwriting guidelines to approve, deny, or pend cases. Maintains quality and consistency across cases while communicating clearly, using multiple systems, incorporating feedback, and applying clinical expertise to business underwriting decisions.

Lead development and lifecycle management of supplemental health insurance products (Critical Illness, Cancer, Accident, Hospital Indemnity). Drive market research, competitive analysis, go-to-market plans, and cross-functional launches working with Pricing, Contracts, Operations, Technology, Training, and Sales to deliver product strategy and execution.

Manages and resolves disability claim escalations, customer inquiries, and processing questions. Investigates concerns, performs root cause and trend analysis, maintains database integrity, and recommends process improvements. Collaborates with Legal, privacy, account, claims, operations, and leave teams to address escalations and improve customer satisfaction. Requires disability claims expertise, knowledge of disability products and applicable laws, and proficiency with basic Microsoft tools.

Own production health and performance for AI-enabled claims products across Disability & Leave. Monitor SLAs and UX, lead incident triage and RCA, prioritize fixes with engineering and operations, drive systemic improvements, and oversee FINEOS/Catalyst integration and optimization.

Partner with U100 sales to drive small-business growth by delivering analysis, reports, dashboards, and strategic sales support. Recommend process improvements, correct operational errors, lead projects, train sales on platforms, and support renewals and financial/contract evaluations.

Document, analyze, and improve IDI claims and reinsurance workflows and procedures to ensure accurate, compliant, and timely claim outcomes. Lead process reviews, identify gaps and risks, recommend system and operational improvements, and coordinate cross-functional stakeholders to implement consistent, sustainable changes.

Lead management of a $1B+ portfolio of tax equity, leveraged lease, and equity investments in infrastructure and renewables; underwrite and execute new infrastructure debt transactions; negotiate restructurings and exits; oversee monitoring, client reporting, and credit analysis; mentor an analyst and contribute to platform growth.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.