Jobs at MetLife

Manages and grows a portfolio of large national employer accounts within group benefits. Owns client relationships and account strategy, drives sales and profitable growth, manages broker and consultant relationships, assesses financial risk, and leads cross-functional collaboration. The role requires expertise in employee benefits, insurance products, regulations, complex negotiations, and relationship management, along with state insurance licenses, FINRA Series 6 and 63 licenses, and a bachelor's degree.

Leads third-party API integration initiatives from discovery through production launch. Translates business and partner needs into integration requirements, implementation plans, and delivery milestones. Coordinates API development, partner onboarding, operational readiness, governance, risks, and dependencies across internal teams, IT, vendors, and external partners. Serves as the primary contact for connectivity initiatives and ensures successful transition to ongoing support.

Leads AI and automation product strategy for disability and absence claims operations. Responsibilities include prioritizing AI opportunities, owning roadmaps, designing human-in-the-loop workflows, defining safeguards and success metrics, partnering with engineering, coaching Product Owners, managing delivery increments, and communicating operational impact to senior leadership.

Leads the AI automation product vision and roadmap for disability claims operations. Prioritizes AI and RPA opportunities, designs human-in-the-loop workflows, manages confidence and escalation controls, and aligns product strategy with engineering and operations. Directly manages and develops Product Owners across AI, analytics, foundation, and RPA teams while communicating business value and delivery trade-offs to senior leaders. Drives measurable operational transformation using agentic AI, LLMs, and scaled agile delivery.

Leads data strategy for MetLife’s Group Benefits business by connecting business and Data & Analytics teams, establishing shared definitions, resolving ownership gaps, and improving governance and quality. The role leads Data Councils, supports Agile Release Trains, removes data-related blockers, and strengthens data foundations for decision-making, service delivery, analytics, and AI initiatives.

Performs daily accounting functions supporting incoming and outgoing funds, including wire processing, disbursements, misdirected money, suspense reconciliations, and cash reconciliations. Analyzes financial transactions, maintains general ledger accounts, investigates discrepancies, resolves reconciliation exceptions, and improves accounting processes, controls, and compliance. Partners collaboratively across teams to ensure accurate financial records and reliable customer and business fund operations.

Sell pet insurance policies through inbound phone, email, and chat interactions. Build rapport with pet parents, educate customers on products, overcome objections, meet sales goals, and support retention through effective problem-solving. The role requires an active Property and Casualty license, completion of multistate licensing, reliable attendance, and availability for evening and rotating weekend shifts in a call center environment.

Manage a group benefits book of business ranging from 2 to 5,000 lives, serving as the primary broker contact and coordinating service delivery. Resolve escalations, support renewals, improve account performance, and identify cross-sell and growth opportunities. Lead client and broker meetings, provide consultative guidance on benefit plans, monitor service performance, and deliver data-driven engagement and education initiatives.

Monitors and reconciles data integrations between the Catalyst Claims Platform, HRIS/HCM systems, and customer Workday environments. Identifies and resolves data discrepancies, integration errors, and file-feed issues using Excel, EIB processing, and system updates. Partners with customers and internal teams, supports HRIS implementations, prepares operational reporting, uses AI tools for analysis and validation, and mentors new analysts. Requires disability or leave claims experience, HRIS integration knowledge, advanced Excel skills, troubleshooting, communication, and collaboration.

Investigate and resolve escalated disability and leave claim concerns, inquiries, and processing issues. Conduct root cause analysis, identify trends, maintain escalation data, and recommend process and communication improvements. Partner with claims, legal, privacy, account, and operations teams to resolve complex cases while balancing customer advocacy, contractual obligations, regulatory requirements, and claim integrity. Report findings to leadership and coach operational partners on customer experience practices.

Manages strategic partnerships with benefits technology firms to drive sales growth, market expansion, partner enablement, data integration, and go-to-market initiatives. Owns partner relationships, develops joint business plans, coordinates cross-functional teams, manages pipeline development, and tracks performance metrics. Requires experience in group benefits or insurance distribution, benefits administration platforms, relationship management, and strategic stakeholder influence.

The Compliance Manager provides second-line compliance oversight and risk management support for insurance and financial services businesses. Responsibilities include advising business leaders, assessing regulatory and emerging risks, conducting risk-based testing and monitoring, evaluating controls, escalating deficiencies, driving remediation, and partnering with Legal, Internal Audit, and operational risk teams. The role requires strong knowledge of insurance regulations, independent judgment, communication skills, and the ability to influence stakeholders in a hybrid environment.

Manages enrollment and reenrollment communication projects for executive benefits customers. Transforms data from multiple systems into accurate branded documents, audits materials for quality, fulfills paper and digital document requests, runs reports and queries, troubleshoots issues, supports partners, and recommends process improvements.

Leads the design, governance, implementation, and continuous improvement of marketing review processes. Coordinates Marketing, Legal, Compliance, technology, vendors, and audit stakeholders; oversees workflow tools, controls, documentation, reporting, training, access management, and issue resolution. Improves transparency, audit readiness, user experience, regulatory adherence, and speed to market for marketing content approvals.

Leads architecture, modernization, optimization, and reliability initiatives for mainframe CICS, MQ, and z/OS Connect environments. Provides technical direction across development and operations teams, establishes governance and change processes, tunes performance using telemetry, resolves incidents, and develops modernization roadmaps. Collaborates with stakeholders and enterprise architects to deliver secure, scalable, high-availability solutions while evaluating automation, cloud integration, and AI technologies.

Originate and service agricultural mortgage loans across Southern and Eastern Illinois while managing a $400 million portfolio. Develop new business, structure complex financings, underwrite and analyze credit, conduct real estate valuation, and maintain long-term relationships with agricultural clients and industry stakeholders. The role requires strong agricultural lending expertise, business development skills, portfolio management capabilities, and an established regional network.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.