Teams at Microstrategy

Owns the post-sale lifecycle for enterprise SaaS customers, serving as a technical advisor across cloud architecture, semantic layers, AI analytics, integrations, adoption, and value realization. Leads executive sessions, QBRs, technical enablement, customer health monitoring, escalations, product feedback, renewals, and expansion efforts. Partners with Sales, Product, Engineering, and Support to drive measurable ROI, platform adoption, retention, and account growth.