Teams at Mintlify

Own a portfolio of AWS seller teams aligned with Mintlify sales teams. Build account maps, develop high-volume relationships with AWS account representatives and solutions architects, facilitate co-selling, identify joint pipeline opportunities, maintain deal registrations and partner data, and submit AWS MDF and funding requests. The role requires disciplined field execution, Salesforce proficiency, technical product fluency, and at least one year in the AWS ecosystem.

Own gross revenue retention for Mintlify’s digital and self-serve customer segments. Build scalable customer success systems including segmentation, health scoring, churn interventions, AI-powered workflows, and lifecycle programs. Engage directly with customers, identify expansion opportunities, and collaborate with Sales, Marketing, Support, and Product. Establish retention metrics, improve GRR and logo churn, and shape future human coverage through systems and automation.

The Enterprise Customer Success Manager will manage high-value accounts, fostering relationships and ensuring customer satisfaction and retention through strategic initiatives and data-driven processes.