Teams at Mitratech

Lead technical direction for a major product domain, reduce architectural debt, mentor engineers, standardize AI-agent workflows, and design scalable backend solutions integrating LLMs and cloud services. Drive cross-team RFCs, cookbook standards, and adopt agentic AI tooling while balancing security, quality, and delivery.

Design, build, and operate end-to-end LLM-powered agents and RAG architectures on an AWS-native GenAI platform. Own services (FastAPI), MCP servers, Terraform IaC, evaluation pipelines, reliability practices, and mentor engineering teams while collaborating with product, data, and platform stakeholders.

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.