Teams at ModSquad

Provide phone and ticket-based customer support for top-tier brands. Assist customers with product and service questions, follow written workflows, resolve concerns, accept feedback, and work flexible weekday and weekend shifts remotely. Requires a friendly tone, dedicated Windows computer, quality headset, and installation of company security software and a 2FA application.

Moderate and engage with German-speaking sports fans during live NFL, NBA, and other sporting events. Respond to comments and questions, maintain positive communities, enforce content policies, escalate issues, follow brand guidelines, and collaborate with internal teams. Requires native-level German, strong writing skills, current knowledge of American football and basketball, social moderation or community experience, reliable equipment and internet, and weekend/evening availability.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.