Teams at n8n

Build and scale n8n’s service partner ecosystem across the West Coast by recruiting, onboarding, enabling, and growing consulting and systems integration partners. Own partner-sourced pipeline and revenue outcomes, develop co-selling motions and joint business plans, execute regional campaigns and events, and provide partner feedback to improve programs and product priorities. The role requires strong SaaS partnership experience, technical fluency in APIs and automation, commercial ownership, and the ability to build programs in a high-growth environment.

Lead the West Coast Customer Success function for strategic enterprise accounts. Manage and develop CSMs, hire team members, build customer success processes, oversee forecasting and account-health reviews, and drive adoption, retention, and expansion. Maintain executive customer relationships and collaborate with Sales, Product, Support, TAMs, Renewals, and global Customer Success leaders to improve customer journeys and scalable operating models.

Manage approximately 30 enterprise SaaS accounts across onboarding, adoption, renewals, and expansion. Lead kickoffs, success planning, QBRs, health reviews, enablement, and ROI discussions. Identify risks, resolve technical and business blockers, and coordinate with Sales, Support, Solutions Engineering, Product, and Engineering. Provide customer feedback, improve scalable success programs, and drive retention, adoption, and revenue growth.