Teams at NeoGenomics

Owns NeoGenomics’ editorial calendar, thought-leadership pipeline, content governance, KOL relationships, and production budget. The role develops and produces content, manages agencies and freelancers, ensures healthcare marketing compliance, and partners with Commercial and Product Marketing to address customer needs. It translates brand strategy into coordinated, high-quality content across channels while strengthening the company’s authority in precision medicine and diagnostics.

Processes and reconciles medical claims to collect revenue, including payer follow-up, appeals, denial management, eligibility verification, coding review, patient account updates, and detailed documentation. Investigates denied services, interprets EOBs and payer codes, maintains confidential billing records, and meets daily production standards while communicating with insurance payers and working independently in a remote environment.

Supervises medical billing and reimbursement operations, including claims follow-up, collections, accounts receivable, aged receivables, productivity reporting, and compliance. Leads, coaches, and evaluates billing staff while managing workflows, performance standards, process improvements, and staffing needs. Partners with Finance, IT, laboratory departments, insurers, Medicare, Medicaid, and HMOs to resolve billing issues, improve reimbursement, reduce write-offs and DSO, and maintain accurate records.