Teams at NetBox Labs

Build and operate secure AI platforms, agent workflows, and reusable automation patterns. Embed security into SDLC and PDLC through threat modeling, scanning, secrets detection, supply-chain controls, and automated reviews. Develop AWS identity, network, access, and infrastructure guardrails, including zero-trust and privileged-access automation. Own production services, monitoring, incident response, and on-call support while partnering with teams across the company to enable secure self-service workflows.

Own the strategy, roadmap, lifecycle, and success metrics for network observability products across cloud and enterprise deployments. Serve as the subject matter expert on network telemetry and observability, prototype solutions, engage customers, support technical pre-sales, and enable go-to-market teams. Partner with engineering, customer success, discovery, and assurance teams to deliver products that help operators detect and resolve network issues.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.