Jobs at Nexcess

Supports 24/7 data center hardware operations, including server and network equipment setup, testing, diagnostics, repairs, RMA coordination, inventory tracking, racking, cabling, firmware updates, operating system installation, data destruction, audits, and documentation. Monitors operational queues, escalates issues, supports maintenance projects, and participates in on-call coverage while maintaining hardware reliability and quality standards.

Own an engineering team’s architecture, delivery, roadmap, product outcomes, and operational health for commerce application platforms. Lead hands-on development, AI-assisted engineering adoption, technical scoping, cross-team dependencies, testing, releases, DORA performance, on-call operations, incident reduction, hiring, and engineer growth. Partner closely with Product to deliver reliable software predictably while maintaining high engineering standards.

Leads and coordinates security and operational incident response for infrastructure, platforms, hosting, and customer environments. Serves as incident commander, manages escalations and communications, facilitates bridge calls and post-mortems, analyzes incident trends, maintains response procedures, and tracks corrective actions. Partners with technical and leadership teams to improve incident management maturity, accountability, governance, reporting, and operational transparency during high-severity events.

Owns a cloud services engineering team’s architecture, delivery, roadmap, product outcomes, and operational health. The manager partners closely with Product, remains hands-on with coding and AI-assisted development, improves DORA performance, manages dependencies, participates in on-call, develops engineers, leads hiring, and ensures reliable, secure delivery of data protection, security, and edge services.

Supports mid-market customers throughout pre-sales and post-sales engagements. Conducts technical discovery, designs cloud and hybrid hosting solutions, delivers demonstrations and workshops, supports proofs of concept, and develops technical proposals. Partners with sales, product, implementation, and customer success teams while guiding customers on WordPress, ecommerce, hosting, performance, security, and migration solutions. Shares knowledge with junior engineers and contributes to internal tools, workflows, and product improvements.

Own Nexcess and Servers.com’s LinkedIn presence and Reddit program, developing social-native content, managing community engagement, testing formats, and supporting campaigns, launches, and events. Enable internal subject matter experts to publish, oversee a Reddit agency, maintain brand voice, and use performance data to guide content decisions. The role requires translating technical cloud topics into compelling B2B social content, including short-form video and graphics.

Own the architecture, delivery, roadmap, and operational health of a network solutions engineering team. Partner with Product to scope and deliver predictable software, maintain high engineering and DORA standards, apply AI-assisted development, manage dependencies, participate in on-call, handle incidents, develop engineers, and lead hiring. The role remains hands-on, requiring recent coding, code review, technical decision-making, and ownership of networking products including load balancing, switching, firewalls, VPN, and VPC.

Leads and mentors the Data Engineering team while remaining hands-on in designing, building, and maintaining scalable data pipelines, warehouses, integrations, and infrastructure. Establishes architecture, reliability, quality, and performance standards; guides technical delivery; and resolves complex issues. Partners with Finance and business stakeholders to translate data needs into practical solutions, sets technical direction, evaluates technologies, and communicates strategy, risks, and recommendations to leadership.

Lead one engineering team across architecture, delivery, roadmap, product collaboration, and operational ownership for cart, checkout, billing, ordering, and authentication systems. The role is hands-on, requiring code reviews, specification writing, AI-assisted development, production on-call participation, dependency management, hiring, mentoring, and continuous improvement against DORA metrics. Candidates must have software engineering leadership experience, commerce and payment integration expertise, and experience in managed hosting, cloud, or another high-availability service business.

Leads a digital cloud client cohort as a business owner, managing revenue growth, retention, expansion, churn, and NRR. Directs cross-functional sales, customer success, solutions engineering, and subject matter expert teams; establishes account and pipeline operating cadences; builds teams; manages strategic customer relationships; and partners with Product, Marketing, Support, and Engineering on go-to-market execution and product planning.

Build and scale Nexcess’s Managed Cloud partner program from the ground up. Recruit and manage resellers, referral partners, MSPs, VARs, agencies, and other strategic partners; establish program structures, processes, enablement, and partner economics; develop partner-sourced pipeline and new-logo revenue; support co-selling; monitor performance; and report results to Sales leadership. This autonomous individual-contributor role partners cross-functionally with Sales, Marketing, Product, Finance, Legal, and Support.

Owns end-to-end relationships for an assigned portfolio of digital cloud customers. Responsibilities include proactive check-ins, QBRs, issue triage, coordinating technical resources, maintaining account context, communicating product roadmaps, reducing churn, and driving expansion, cross-sell, upsell, annual-contract conversion, and net revenue retention.

Leads Client Success and Technical Account Management for a managed cloud business. Develops retention, adoption, renewal, expansion, health-scoring, and client-engagement strategies; coaches teams; manages strategic client relationships and escalations; establishes metrics, processes, operating cadence, and cross-functional collaboration with Sales, Product, Support, Engineering, and Marketing.

Own the full sales cycle for high-volume, short-cycle digital cloud deals, from pipeline generation and outbound prospecting through closing and handoff. Maintain strong daily activity, manage multiple opportunities, achieve quota, and perform competitively on sales leaderboards. Collaborate with Sales, Account Managers, Product, and Solutions Engineers while targeting SMB and technical buyers.

Lead Nexcess’s North American sales organization and strategy, owning new-logo pipeline, revenue performance, forecasting, complex deals, team development, and channel partnerships. The role manages and coaches sales executives and SDRs, strengthens sales processes and Salesforce discipline, develops vertical-focused market plans, and collaborates with global leadership, marketing, technical teams, and partners to expand market share and drive regional growth.

Leads the transformation of fragmented implementation and migration teams into a unified organization serving three business units. Owns post-sale delivery through go-live, establishes standardized methodologies, metrics, tooling, staffing, and operating processes, and improves time-to-value and implementation economics. Partners cross-functionally with Sales, Product, Engineering, Customer Success, and Support. The role also evaluates self-service delivery and develops a potential professional services revenue model.

Drive net-new customer acquisition and revenue growth for managed hosting, cloud, and IaaS solutions. Manage the full sales cycle, prospect independently, develop consultative solutions, conduct executive presentations, maintain CRM pipeline data, achieve revenue quotas, and collaborate with Marketing, Product, Sales Engineering, and Customer Success on customer acquisition and onboarding.

Supports pre-sales technical engagements for mid-market and enterprise clients. Conducts technical discovery, designs cloud infrastructure solutions, delivers demonstrations and workshops, supports proof-of-concepts, and contributes to proposals and RFP responses. Partners with sales, product, implementation, and customer success teams to ensure accurate solution positioning and smooth delivery transitions. Provides technical enablement, knowledge sharing, process improvements, and guidance to junior sales engineers while maintaining current cloud technology expertise.

Designs scalable, secure infrastructure solutions across cloud, hybrid, on-premises, and bare-metal environments. Leads technical discovery, architecture design, presentations, demonstrations, RFP responses, estimates, TCO modeling, and proposal development throughout the pre-sales process. Partners with Sales, Engineering, Product, vendors, and customers to ensure technically sound solutions, provide product feedback, and support successful customer outcomes.

Leads North American new-logo sales for Nexcess Managed Cloud, managing 5–8 Account Executives and owning recurring revenue, bookings, pipeline, forecasting, and quota attainment. The role combines hands-on selling, strategic deal leadership, coaching, recruiting, territory planning, and cross-functional collaboration with Sales Engineering, Marketing, Sales Operations, Customer Success, and Technical Account Management. The Director develops prospecting-led sales motions, drives competitive displacement, improves forecast accuracy, and grows managed cloud, infrastructure, compliance, and security services revenue.