Teams at Nexcess

Supports 24/7 data center hardware operations, including server and network equipment setup, testing, diagnostics, repairs, RMA coordination, inventory tracking, racking, cabling, firmware updates, operating system installation, data destruction, audits, and documentation. Monitors operational queues, escalates issues, supports maintenance projects, and participates in on-call coverage while maintaining hardware reliability and quality standards.

Supports the security and compliance program by coordinating audits, reviewing technical evidence, assisting with control testing, tracking findings and remediation, and maintaining accurate compliance documentation. The role evaluates whether evidence demonstrates effective control operation, coordinates requests across technical and business teams, manages audit deadlines, identifies gaps, and escalates unresolved issues. It requires foundational knowledge of IT infrastructure, security controls, compliance frameworks, and strong organizational and written communication skills.

Hunts and closes new SMB customers for cloud, backup, disaster recovery, and managed infrastructure services. Builds primarily self-sourced outbound pipeline, conducts discovery, develops business cases, partners with solution engineers, negotiates contracts, and maintains accurate forecasts. Supports customers through onboarding and go-live before handing accounts to Account Management. The role focuses exclusively on new-logo acquisition rather than renewals or expansion sales.