Teams at Nexcess

Supports 24/7 data center hardware operations, including server and network equipment setup, testing, diagnostics, repairs, RMA coordination, inventory tracking, racking, cabling, firmware updates, operating system installation, data destruction, audits, and documentation. Monitors operational queues, escalates issues, supports maintenance projects, and participates in on-call coverage while maintaining hardware reliability and quality standards.

Own an engineering team’s architecture, delivery, roadmap, product outcomes, and operational health for commerce application platforms. Lead hands-on development, AI-assisted engineering adoption, technical scoping, cross-team dependencies, testing, releases, DORA performance, on-call operations, incident reduction, hiring, and engineer growth. Partner closely with Product to deliver reliable software predictably while maintaining high engineering standards.

Leads and coordinates security and operational incident response for infrastructure, platforms, hosting, and customer environments. Serves as incident commander, manages escalations and communications, facilitates bridge calls and post-mortems, analyzes incident trends, maintains response procedures, and tracks corrective actions. Partners with technical and leadership teams to improve incident management maturity, accountability, governance, reporting, and operational transparency during high-severity events.