Teams at NorthStar Memorial Group

Manage and coach the sales team to meet daily, weekly, and monthly goals. Oversee staffing, training, and performance evaluations; review sales and operational reports to project sales and profitability; ensure staff product knowledge and inventory awareness; resolve customer complaints and provide compassionate guidance to families.

Maintain cleanliness and appearance of funeral home, columbarium, and mausoleum grounds and facilities. Perform janitorial tasks, groundskeeping, minor repairs, fountain cleaning, and assist with interments, entombments, inurnments, and installation of memorial markers.

Serve as a bilingual community-facing advisor to educate families about pre-need cemetery and funeral planning, build relationships with local organizations, schedule and conduct seminars and appointments, provide park tours, manage paperwork and CRM activity, and track performance while delivering compassionate service.