Notion
Teams at Notion
Recently posted jobs
Artificial Intelligence • Productivity • Software
Lead the IT SOX lifecycle and design technology controls (ITGC/ITAC), perform operational IT and cybersecurity audits across cloud, identity, DR, and third-party risk, drive remediation, advise on cross-functional initiatives and external audits, and champion AI/automation for continuous monitoring and testing.
Artificial Intelligence • Productivity • Software
Lead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.
Artificial Intelligence • Productivity • Software
Own and improve bug reporting, escalation, tracking, and resolution workflows for product quality. Partner with Product and Engineering to measure and optimize CX bug management, incident response, and KPIs. Build documentation, training, QA processes, and data-driven recommendations to scale support experiences.
