Teams at Novara Software, LLC

Owns strategic account acquisition and expansion for Novara’s environmental health and safety SaaS platform. Responsibilities include prospecting, territory planning, pipeline development, full-cycle sales, contract negotiation, forecasting in Salesforce, executive-level engagement, presentations, and cross-functional collaboration. The role targets new logos across industries including manufacturing, construction, transportation, and energy, with a focus on achieving revenue targets and managing complex enterprise sales cycles.

Serves as the first point of contact for customer support inquiries across ticketing, chat, email, and phone. Troubleshoots basic to moderately complex software issues, documents interactions and resolutions, escalates cases to Tier 2, and guides customers through solutions. The role maintains product knowledge, contributes to knowledge-base documentation, collaborates with internal teams, and supports service-level and customer satisfaction goals during high-volume periods.

Manage and grow an existing SaaS customer portfolio through renewals, upsells, and cross-sells. Build strategic account plans, conduct business reviews, identify customer needs, deliver product demonstrations, and manage expansion and renewal sales cycles. Maintain CRM pipelines and forecasts, negotiate pricing, achieve revenue targets, support product adoption, and collaborate with Customer Success, Product, and Support teams to strengthen relationships and customer outcomes.