Jobs at OneSource Virtual

Manages relationships with federal, state, and local tax agencies on behalf of OSV. Responsibilities include handling escalations, negotiating judgments and penalties, ensuring payroll tax compliance, supporting regulatory changes, gathering documentation, coordinating issue resolution, and validating system updates. The role requires strong communication, negotiation, organization, data analysis, and knowledge of payroll tax regulations in outsourced environments.

The Account Executive will engage with existing OSV customers to drive expansion and revenue growth, employing effective selling strategies and maintaining accurate sales data.

Manage COBRA and direct billing operations, including case updates, client onboarding and offboarding, elections and payments, plan and rate changes, carrier communications, HR system submissions, audit requests, and integration-file corrections. The role requires employee benefits and COBRA regulatory knowledge, strong analytical and communication skills, confidentiality, process-improvement participation, and independent work in a fast-paced environment.

Leads and scales the company’s Product Operating Model, establishing governance, planning, portfolio management, metrics, commercialization, discovery, and team-enablement practices. Partners across Product, Engineering, Design, Sales, Marketing, Customer Success, Operations, and executive leadership to improve decision quality, execution predictability, customer insight, product adoption, and business outcomes. Develops dashboards, playbooks, operating rhythms, and cross-functional processes while leveraging AI and automation to increase organizational effectiveness.

Lead end-to-end payroll tax implementations from discovery through go-live. Act as primary tax expert, configure tax systems, validate and load data, reconcile historical records, coordinate cross-functional teams, advise customers on configuration decisions, and help improve methodologies and training materials.

Serve as Product Owner for Payroll Tax (TaxEx) product: gather and translate business and technical requirements, manage backlog, support Agile ceremonies, design solutions, assist QA/user testing/training, and document processes for payroll tax imports, remittances, filings, and workflows.

Researches, analyzes, and improves payroll tax processes; performs audits, reconciliations, and escalations using TaxEx, Workday, and Atmos; responds to agency notices; develops SOPs, process maps, and supports tax-related projects and system testing.

Serve as the organization's internal payroll tax authority: advise product, sales, and implementation on complex multi-jurisdictional tax configurations, resolve escalated technical/tax issues, contribute to product roadmap and UAT, and convert deep tax knowledge into training, guides, and customer-facing advisory work to scale team expertise.

Serve as the primary technical operations liaison for payroll tax implementations and production support. Validate and troubleshoot data files and integrations (XML/CSV/TXT/JSON), manage escalations, coordinate testing and cutovers, ensure data quality, advise on tax setup, and document SOPs to support customer onboarding and daily operations.

Maintain and update tax profile data for OSV customers, manage customer cases, analyze payroll tax data, meet reporting deadlines, and collaborate with internal teams to ensure accurate payments and filings.

Processes payroll settlements and on-demand payments in clients’ Workday applications. Maintains support documentation, manages daily control reports, handles treasury exceptions, and provides customer service to multiple clients in a fast-paced environment. Requires strong organization, communication, mathematical, problem-solving, and time-management skills, with careful handling of confidential customer information.

Reviews and sets up wage garnishment orders, maintains payroll withholding rules, processes payments and reports, resolves payroll questions, and communicates with courts, agencies, lawyers, and employees. The role requires accurate deadline management, legal-order analysis, automation troubleshooting, reconciliations, and knowledge of payroll functions, taxes, benefits, and garnishments.

Manage end-to-end US and UK corporate payroll tax compliance, including filings, audits, notices, amendments, tax portals, garnishments, and year-end reporting. Serve as backup payroll processor, support Workday Payroll administration, reporting, data loads, process documentation, and payroll inquiries. Partner with HR and Accounting to resolve issues, monitor regulatory changes, and improve payroll and tax processes.

Leads Consulting Services operations, overseeing team performance, customer delivery, onboarding frameworks, resource allocation, reporting, project health, and continuous process improvement. Manages capacity planning, dashboards, operational tools, stakeholder communication, and consultant development while partnering with the PMO on complex projects. May also serve as a project manager, engagement leader, service consultant, or executive sponsor.

Provides end-to-end payroll processing for multiple managed customers, including case management, escalations, root cause analysis, client calls, Workday payroll configuration, tax and garnishment support, audits, year-end processing, W-2 adjustments, compliance, and service documentation. Maintains quality and production metrics while meeting deadlines and collaborating with customer and internal teams.

Provide payroll administration and customer support for assigned Workday customers: manage casework within SLAs, troubleshoot audits and W-2 processes, lead quarterly customer touchpoints, recommend improvements, and maintain service documentation to meet quality and production targets.

The Tax Data Specialist maintains tax profile data, processes update requests from customers, manages cases, and ensures accurate data input into multiple systems.

Own relationships with an assigned portfolio of strategic and referral partners, drive co-sell pipeline and partner-influenced revenue, manage PRM entries, co-facilitate partner meetings, enable internal GTM stakeholders, collect partner materials, recommend program improvements, and represent OSV at partner events (~20% travel).