Jobs at OneSource Virtual

Provides end-to-end payroll processing and customer support for multiple managed payroll clients. Responsibilities include case management, escalations, root-cause analysis, client calls, Workday payroll configuration, tax and garnishment support, year-end processing, audit troubleshooting, documentation, and compliance. The role requires strong payroll expertise, multi-jurisdiction tax experience, customer service, analytical skills, and proficiency with Microsoft Word and Excel.

Senior Database Administrator responsible for optimizing MySQL and AWS Aurora query performance, indexes, execution plans, stored procedures, and database architecture. Supports SQL Server and AWS RDS environments, cloud migrations, schema refactoring, data modeling, maintenance, backups, and operational tuning. Collaborates with developers and QA teams on database code reviews and mentors engineers on query optimization. The role requires extensive DBA experience, cloud database migration expertise, and strong relational data modeling skills.

Manages a technical application support team responsible for payroll tax platforms. Oversees monitoring, incident triage, troubleshooting, customer ticket resolution, escalations, service levels, and platform health. Leads hiring, performance management, coaching, delegation, and professional development. Drives process improvement, automation, AI adoption, root-cause analysis, and customer communication while coordinating with development, compliance, customer success, and leadership teams.

Develop and maintain software using C#, .NET, web technologies, SQL Server, and AWS. Participate in the full SDLC and Agile Scrum processes, including design, development, unit testing, defect resolution, backlog refinement, and collaboration with product and QA teams. Build solutions using Microsoft-stack technologies, optimize databases and stored procedures, and support cloud-based application delivery.

Design and develop backend components for enterprise payroll tax, financial, payment processing, and compliance applications. Build scalable RESTful APIs with C# and .NET, optimize Microsoft SQL Server databases, integrate financial systems with CRM platforms and state tax portals, implement secure authentication, automate high-volume processing, modernize legacy modules, and ensure auditability, reliability, and regulatory compliance.

Supervise a payroll team processing customer payrolls on Workday. Review payroll runs for accuracy and compliance, resolve escalations, monitor workloads and performance, coach employees, support onboarding, communicate with customers, maintain regulatory knowledge, and ensure adherence to policies, SOC controls, and data security standards.

Serves as the primary tax contact for customers transitioning to payroll tax services. Manages cases, reviews and maintains tax profiles, researches federal, state, and local payroll tax issues, processes updates, performs reconciliations, and coordinates resolutions. Leads customer meetings, supports onboarding, collaborates with internal teams, maintains accurate records, and recommends process improvements while meeting quality and customer service standards.

Leads the platform and ecosystem product strategy for TaxEx, Treasury, and BPaaS solutions, expanding OSV beyond Workday. Owns product vision, discovery, roadmaps, commercialization, partner ecosystems, integrations, and market expansion. Builds relationships with payroll, HCM, ERP, processor, and channel partners while collaborating across engineering, operations, compliance, sales, and marketing. Establishes product governance, develops high-performing product teams, and drives adoption, recurring revenue, partner outcomes, and scalable platform capabilities.

Supports domestic North American payroll tax operations by setting up and indexing tax tickets and notices, auditing data for accuracy, meeting processing quotas, managing aged tickets, researching client account information, and processing critical tickets promptly. The role also supports special projects and requires strong data entry, research, organization, customer service, and time management skills, with availability for split shifts, evenings, weekends, and holidays.

Leads and scales the company’s Product Operating Model, improving product planning, governance, portfolio visibility, metrics, commercialization readiness, customer discovery, and cross-functional execution. The role enables product teams through operating frameworks, dashboards, playbooks, tooling, and organizational transformation while aligning Product, Engineering, Design, Sales, Marketing, Customer Success, Operations, and executive leadership.

The Tax Consultant leads customer tax-service implementations from requirements gathering through transition to operations. Responsibilities include configuring TaxEx, analyzing tax needs, collecting legal documentation, resolving data and scope issues, monitoring project milestones, and guiding customers through implementation. The consultant partners with deployment and internal teams, conducts customer checkpoints, ensures accurate federal, state, and local tax setup, and drives customer satisfaction.

Maintains customer tax profiles across multiple systems, processes payroll tax data updates, manages cases and tasks, researches discrepancies, and supports accurate filings, funding, payments, reconciliation, and reporting. The role handles customer inquiries, coordinates escalations, documents resolutions, uses Excel and Power BI for analysis, meets service-level standards, and protects confidential information. It requires knowledge of U.S. payroll tax concepts, strong organization, attention to detail, and effective communication.

The Procurement Director will design and implement procurement strategy, policies, and procedures; own the source-to-pay lifecycle; manage sourcing, RFPs, contracts, vendors, and onboarding; and lead cost-saving initiatives. The role establishes procurement workflows, systems, reporting, approval controls, and performance metrics while partnering with Legal, IT, and business leaders. It requires progressive procurement experience, strong negotiation and vendor management skills, analytical ability, and experience scaling a procurement function.

Provides Canadian payroll tax services for assigned customers, managing daily cases, customer communications, tax remittances, and year-end T4, T4A, Releve 1, and Releve 2 activities. Researches and resolves multi-jurisdiction payroll tax issues, supports escalations, maintains service-level and quality targets, safeguards confidential data, and collaborates with internal teams to stabilize service delivery.

Process U.S. and Canadian wage garnishment payment files, refunds, reissues, checks, and EFT disbursements. Generate reports, validate payment releases, respond to customer tickets, resolve payment issues, and provide payment history while meeting service-level agreements. The role requires payroll and garnishment knowledge, attention to detail, customer service, effective communication, and proficiency with Microsoft Office. Workday, Salesforce, and TaxEx experience is preferred.

Executive sales leader responsible for expanding OSV’s tax compliance offering beyond Workday. Builds C-suite relationships with ERP and HCM payroll platforms, develops strategic distribution partnerships, negotiates integration and enterprise agreements, closes marquee accounts, shapes go-to-market strategy, represents the company externally, and helps scale the sales and partnerships organization.

Provides first-contact enterprise application support, triages and resolves requests, monitors batch and integration jobs, investigates performance and access issues, documents troubleshooting and resolutions, maintains knowledge-base content, and communicates ticket status to end users. The role follows SLA and escalation procedures, independently researches solutions, identifies systemic issues, and supports Workday or similar ERP/HCM environments.

Provides end-to-end payroll processing and customer support for multiple managed payroll clients. Responsibilities include resolving cases and escalations, configuring Workday payroll components, supporting year-end processing, troubleshooting tax and audit reports, conducting client calls, documenting procedures, and maintaining service-level, quality, and production standards.

Processes end-to-end payroll for multiple managed customers, including Workday configuration, payroll taxes, deductions, year-end support, audits, and compliance. Resolves customer and internal cases, manages escalations, performs root cause analysis, leads client calls, maintains documentation, and meets service-level, quality, and production targets. The role requires strong payroll expertise, multi-jurisdiction tax knowledge, customer service, analytical skills, and the ability to manage competing deadlines.

Leads a team of project managers overseeing a portfolio of service implementation projects. Responsibilities include resource allocation, delivery governance, risk mitigation, operational metrics, PMO tooling and process improvement, cross-functional conflict resolution, and talent development. The role ensures projects meet scope, timeline, quality, and customer success objectives while standardizing delivery practices and improving portfolio predictability.