Jobs at OneTrust

Leads software architecture, design, coding, debugging, performance improvement, and maintenance across complex web systems. Provides technical direction for multiple teams and initiatives, owns major product components, resolves open-ended technical problems, mentors engineers, evaluates technologies, and supports testing and requirements development. Requires deep Java development expertise with RESTful APIs, Spring Boot, and microservices, plus strong leadership, communication, and problem-solving skills.

Manages software engineering teams and projects, setting strategic goals, overseeing end-to-end development, and delivering complex enterprise software. Provides technical oversight for system design, architecture, reliability, security compliance, and performance. The role includes hiring, mentoring, process improvement, stakeholder coordination, resource planning, and ensuring projects meet requirements and timelines.

Leads complex, high-priority customer escalations from initial response through resolution and follow-up. Coordinates Support, Engineering, Product, Customer Success, and other teams; communicates technical issues clearly; drives root-cause analysis and preventive actions; monitors accounts proactively; maintains escalation records; and recommends process, product, and service improvements to strengthen customer trust, satisfaction, and retention.

Provide Level 2 or 3 technical support for OneTrust customers by troubleshooting complex platform issues, identifying root causes, and proposing solutions. Manage support cases independently, maintain customer communication, collaborate with product teams, build platform and privacy expertise, create knowledge articles, and improve support processes while meeting SLAs and coverage requirements.

Provides Level 2 and Level 3 support for complex OneTrust customer issues, independently managing cases from troubleshooting through resolution. Collaborates with product teams, identifies root causes, maintains platform expertise, and communicates progress clearly. The role also contributes knowledge articles, process improvements, privacy expertise, and support coverage across alternative shifts.

Lead AI Governance initiatives with strategic customers, translate customer insights and regulations into product vision and roadmap, guide development of AI inventories, risk management, policy and governance workflows, influence product and engineering execution, drive adoption and measurable business outcomes, and act as trusted advisor on responsible AI and compliance.

Provide transactional support for high-volume, complex SaaS commercial contracts. Negotiate and execute agreements, support sales with ad-hoc legal requests, ensure IP, commercial, and finance compliance, update templates, train sales on compliance, and support Commercial & Product Support team projects while keeping current on applicable laws and industry guidance.