Teams at Onit

Designs and facilitates interactive sales training, onboarding, certifications, coaching, and ongoing seller development. Creates instructor-led and digital learning content, identifies skill gaps, supports AI and sales technology adoption, and partners with sales leaders and subject matter experts. Evaluates training effectiveness and manages enablement initiatives from development through delivery.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, monitor account health, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Implementation, Support, Product, Marketing, and Account Management. The role requires managing complex stakeholder environments, improving customer outcomes, and sharing best practices across the Customer Success organization.

Manage a portfolio of SMB customers by driving adoption, engagement, retention, and growth. Monitor customer health and usage trends, identify risks and opportunities, and provide proactive guidance. Build relationships with Legal Ops, Finance, and IT stakeholders while serving as a trusted advisor. Lead scalable engagement programs, resolve customer challenges, and collaborate with Implementation, Support, Marketing, Product, and Account Management teams.