Jobs at Ooma

As Regulatory & Corporate Counsel, you will lead compliance initiatives for data privacy and consumer protection, supporting legal and regulatory analysis, and risk management in AI-related products while partnering with cross-functional teams.

Design, develop, and execute functional and performance test plans and cases for VoIP, networking, mobile and application-based solutions. Build and maintain test labs, use automation and AI-assisted testing tools, track and drive defect resolution, report quality metrics, and collaborate with cross-functional teams to improve coverage and efficiency.

The Senior Support Engineer resolves complex customer challenges by collaborating with engineering, performing hands-on troubleshooting, and improving product quality and integration.

The Senior Escalation Engineer at Ooma resolves complex customer issues, collaborates with engineering teams, and ensures effective product integration and quality. Responsibilities include advanced troubleshooting, providing feedback for improvements, and executing testing.

The Senior Network Engineer will manage the production network, ensuring performance and security, troubleshoot issues, and implement scalable network solutions while mentoring junior staff.

The Strategic Sales Director will grow 2600Hz business by building partnerships with Service Providers and Telecom Carriers, driving growth, managing pipelines, and enhancing customer satisfaction.

Support resellers pre-sale and through implementation for AirDial POTS line replacement: design technical solutions, manage compliance with fire-life-safety codes, lead PoC deployments and RFP technical responses, respond to cyber/risk assessments, deliver training/demos, engage AHJs and perform on-site demonstrations, and collaborate on product and market content.

Own and grow a portfolio of channel partners (agents, MSPs, resellers), drive partner-sourced pipeline via co-selling and enablement, recruit and activate partners, collaborate with Marketing on campaigns, forecast and maintain pipeline in Salesforce, leverage AI tools for outreach and enablement, represent FluentStream at events, and surface program improvements to cross-functional teams.

The Principal Infrastructure Engineer designs and evolves infrastructure for production services, focusing on high availability, reliability, and automation while leading technical solutions and cross-team collaboration.

Own wholesale partner acquisition and multi-location enterprise sales for franchise, restaurant, property management and assisted living verticals. Build repeatable outbound and partnership motions, lead executive-level deals, coordinate cross-functional enablement, use AI tools and Salesforce for pipeline management, and represent the company at industry events.

Manage a high-volume portfolio of small-to-mid-size business customers: execute renewals, identify and mitigate at-risk accounts, respond to inbound support, maintain Salesforce records, coordinate internal teams, guide product adoption, and flag upsell opportunities.