Teams at Ooma

The Senior Support Engineer resolves complex customer challenges by collaborating with engineering, performing hands-on troubleshooting, and improving product quality and integration.

Design, develop, and execute functional and performance test plans and cases for VoIP, networking, mobile and application-based solutions. Build and maintain test labs, use automation and AI-assisted testing tools, track and drive defect resolution, report quality metrics, and collaborate with cross-functional teams to improve coverage and efficiency.

The Senior Escalation Engineer at Ooma resolves complex customer issues, collaborates with engineering teams, and ensures effective product integration and quality. Responsibilities include advanced troubleshooting, providing feedback for improvements, and executing testing.