Teams at OPENLANE

Build and manage relationships with current and prospective independent auto dealers, provide floorplan financing support, grow customer portfolios and revenue, identify new business opportunities, manage account risk, and support promotional campaigns. The role requires independent decision-making, CRM usage, frequent territory travel, customer service, sales expertise, and portfolio management.

Manage and grow a regional dealership account portfolio through consultative sales, customer retention, and new account acquisition. Serve as the primary customer liaison, promote software adoption, provide personalized guidance, resolve issues cross-functionally, document interactions in CRM, monitor sales activity and KPIs, and coach customers on marketplace best practices.

Manage and process accounts in an internal queue, meet service-level agreements, respond to customer inquiries, make outbound calls to customers and recovery vendors, and coordinate across departments. The role requires strong customer service, communication, organization, account-management, and computer skills, along with the ability to work independently and meet deadlines.