Teams at OPENLANE

Coordinates skip-tracing investigations to locate client debtors and collateral. Performs online research, manages account inventories, evaluates databases and vendor effectiveness, maintains vendor relationships, provides client and management updates, produces reports, and communicates findings professionally while complying with applicable privacy, collection, and regulatory laws.

Coordinates skip-tracing investigations to locate client debtors and collateral. Maintains account inventories, researches databases, evaluates vendors, manages recovery-vendor relationships, prepares production reports, and communicates results to clients and management. The role requires legally compliant investigative practices, strong organization, professional communication, time management, and independent as well as collaborative work focused on production and accountability.

Coordinate vehicle recovery assignments in a high-volume queue by reviewing declined assignments, assigning and managing recovery agents, coordinating fees, and liaising between clients and vendors. Identify and escalate issues, follow up on resolutions, maintain accuracy and quick turnaround, and use internal, Google, vendor, and integration partner systems to complete daily administrative tasks.