Jobs at OpenRouter

Lead and scale OpenRouter’s AI-native Customer Success organization across startups, enterprises, and strategic customers. Own adoption, retention, expansion, customer health, and consumption growth while building AI-powered workflows, scalable lifecycle programs, and customer intelligence systems. Manage Customer Success Managers, develop strategic executive relationships, establish operating frameworks, and partner with Sales, Product, Support, and Forward Deployed Engineering to improve customer outcomes and influence product strategy.

Leads and scales an AI-native technical support organization for developers and enterprises. Builds AI agents, automation, workflows, and internal tools to improve support capacity without proportional headcount growth. Owns technical support operations, incident response, escalations, global coverage, enterprise SLAs, performance metrics, and customer experience. Develops Support Engineers, partners with Engineering and Product, and converts recurring issues into automation, documentation, self-service, and product improvements.

The Forward Deployed Engineer will onboard customers, integrate OpenRouter into their systems, troubleshoot issues, and drive adoption of AI inference solutions.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

Build and evolve OpenRouter’s public REST API, TypeScript and Python SDKs, Agent SDK, CLI, documentation, examples, and starter repositories. Own developer-facing product surfaces, improve API ergonomics and agent compatibility, and collaborate with DevRel, Product, and Platform teams to expand the developer ecosystem. The role requires strong API and SDK design judgment, autonomy, written communication, and experience shipping widely used developer products.

Own the provider marketplace roadmap, including provider tooling, self-serve APIs, onboarding, pricing, prioritization, quality systems, and marketplace incentives. Design and launch auctions, capacity markets, dynamic pricing, service tiers, and diagnostics. Use routing data, request logs, and unit economics to improve liquidity, provider performance, and supply-demand matching while partnering closely with engineering, operations, and provider teams.

Provides technical support for enterprise AI infrastructure customers, debugging code, APIs, logs, and upstream provider issues. Creates reproductions, assesses business impact, coordinates incident resolution, supports account reviews, communicates during outages, documents solutions, and feeds customer insights to Product and Engineering. The role requires 3–5+ years in external-facing B2B SaaS or API support, programming knowledge, observability tools, and SQL proficiency.

The Scaled Support Specialist diagnoses complex technical issues, communicates effectively with developers, and advocates for product improvements while staying current with the LLM ecosystem.

Build and own OpenRouter’s identity platform across authentication, authorization, delegated access, workload identity, enterprise SSO, SCIM provisioning, credential lifecycle, fraud prevention, auditability, and multi-tenant access controls. Design identity models and low-latency services using TypeScript, SQL, and Postgres while partnering with Trust & Safety, Product, Sales, Customer Success, and other teams on enterprise security and onboarding.

Build and own OpenRouter’s financial infrastructure, including flexible pricing, quote-to-cash automation, usage metering, billing, payments, collections, double-entry ledgering, provider settlements, and reconciliation. Ensure financial correctness through idempotency, auditability, anomaly detection, and access controls. Partner with Provider, Trust & Safety, Sales, Customer Success, and Finance teams to deliver scalable usage-based financial systems.

Own the operational health, observability, reliability, and failover of AI model providers and endpoints. Build SLO monitoring, canaries, quality regression detection, automated provider-operations tooling, and load-testing systems. Lead incident response, communicate with external providers, produce reliability scorecards, and drive postmortems and corrective actions. Support capacity planning and launch readiness for high-volume LLM inference traffic.

Conduct outbound prospecting into enterprise accounts, research AI initiatives, engage technical and business stakeholders, qualify opportunities, and generate pipeline for Enterprise Account Executives. Responsibilities include cold calls, personalized email, LinkedIn outreach, discovery conversations, CRM maintenance, opportunity nurturing, and improving messaging and account-selection strategies. The role requires strong communication, organization, enterprise prospecting experience, and curiosity about AI infrastructure and LLM technologies.

Own enterprise product marketing from messaging and positioning through launches, sales enablement, competitive analysis, strategic deal support, customer advocacy, and campaign collaboration. Partner with Product, Engineering, Sales, Solutions Engineering, Customer Success, Demand Generation, and Field Marketing to support enterprise growth, improve seller effectiveness, gather customer feedback, and influence product packaging and roadmap decisions.

Own the Connect product roadmap for a platform enabling partners to offer multi-model AI inference. Define strategy, partner onboarding, APIs, controls, billing, observability, and reusable multi-tenant abstractions. Work directly with design partners, engineering, design, partnerships, finance, and go-to-market teams to launch and scale the product from early integrations through general availability.

Own and operate OpenRouter’s compliance and GRC program, including Drata administration, SafeBase management, audit readiness, evidence collection, personnel compliance, access reviews, penetration tests, risk assessments, and incident-response exercises. Partner with Engineering, HR, Legal, Customer Support, and Finance to implement controls across SOC 2, HIPAA, PCI DSS, GDPR, CCPA, BIPA, and the EU AI Act, while translating emerging AI regulations into practical controls.

Lead and grow the Provider Ecosystem engineering team while remaining hands-on in code reviews, incidents, and development. Own provider adapters, endpoint lifecycle, routing, integrations, multimodal expansion, benchmarks, and inference quality. Partner directly with model labs and inference providers to launch offerings rapidly, use telemetry and evaluations to guide traffic decisions, and collaborate with GTM, business development, and legal on partner onboarding.

Own the technical side of enterprise sales by leading discovery, solution design, architecture discussions, proofs of concept, integrations, security reviews, and technical enablement. Translate customer infrastructure and LLM requirements into OpenRouter solutions, support deal strategy, troubleshoot implementations, and provide customer feedback to Product and Engineering.

Develop and manage strategic enterprise accounts for OpenRouter’s AI routing and infrastructure platform. Own complex, multi-stakeholder sales cycles from prospecting through activation, build executive relationships, create account strategies, lead demos and negotiations, and close large enterprise deals. Contribute to go-to-market strategy, monitor AI and competitive trends, maintain accurate CRM forecasting, and attend conferences and client meetings with up to 30% travel.

Own and grow OpenRouter’s developer community across Discord, Twitter/X, Reddit, and other channels. Lead moderation, contributor recognition, community programs, events, automations, and sentiment tracking. Build scalable playbooks and systems, recruit and support moderators, synthesize feedback for product and engineering, and represent OpenRouter publicly. The role is primarily digital with regular in-person event involvement and requires hands-on experience building with LLMs and their APIs.

Lead and execute a partner strategy to build platform, product, and ISV partnerships. Manage strategic partner relationships, negotiate complex agreements, drive technical integrations, track partner-influenced customer acquisition and usage, and coordinate cross-functionally to scale onboarding, co-marketing, and revenue growth.