Teams at Palo Alto Labs

Design, develop, and operate enterprise Boomi AtomSphere integrations connecting Pigment with ERP, financial, analytics, and other business systems. Build API- and file-based processes, transformations, validations, monitoring, error handling, and data synchronization. Support FP&A planning workflows, integration architecture, governance, documentation, UAT, production support, and compliance requirements while collaborating with Finance, Revenue Operations, Data, and IT teams.

Administer and optimize the Pigment platform for financial planning, forecasting, revenue modeling, performance management, and scenario analysis. Translate Finance and RevOps requirements into scalable models, formulas, workflows, integrations, and governance controls. Validate data pipelines, manage releases and access, support auditability, and ensure system reliability. Serve as the Pigment subject-matter expert by facilitating training, adoption, documentation, and stakeholder collaboration.

Leads end-to-end implementation of agentic AI customer support platforms, including discovery, configuration, integrations, knowledge-base optimization, RAG tuning, routing, escalation workflows, testing, and production deployment. Integrates platforms with Salesforce, Zendesk, Intercom, APIs, and enterprise systems while monitoring answer quality, containment, customer satisfaction, and operational efficiency. Produces implementation documentation, playbooks, performance reporting, and knowledge-transfer materials.