Teams at Peet's Coffee & Tea, Inc.

Design, develop, and maintain blended learning for retail field employees (Baristas, Shift Leads, Store Managers). Create workshops, eLearning, manuals, video, and assessments; build assessment and measurement, uphold instructional design standards, manage SMEs, package franchise programs, launch seasonal trainings, and integrate learning technologies and AI for scalability.

Own execution of the Peetnik Rewards loyalty program: design and run CRM and lifecycle campaigns (email, push, in‑app), build automated journeys, segment and personalize audiences, run A/B and multivariate tests, analyze and report performance, partner cross‑functionally to align creative and technical requirements, and manage multiple campaign timelines to drive adoption, engagement, and retention.

Support multistate sales and use tax compliance including preparing returns, reviewing transactions, managing use tax accruals and reconciliations, supporting audits, maintaining exemption certificates, researching nexus and taxability, monitoring law changes, participating in process automation, and collaborating with cross-functional teams.