Jobs at Playlist

Owns end-to-end B2B lifecycle marketing campaigns across email, in-product messaging, SMS, and web channels. Develops segmented and personalized programs supporting acquisition, engagement, upsell, retention, and expansion. Leads campaign planning, execution, experimentation, reporting, and optimization while partnering with Product Marketing, Sales, Onboarding, Creative, and Marketing Technology. Uses analytics to define success metrics, improve performance, and strengthen automation capabilities.

Design and launch AI-native products for small businesses in health, beauty, and wellness. Partner with customers, Product, and Engineering to identify needs, shape product strategy, create end-to-end experiences, prototype with AI tools, and ship scalable workflows. The role owns design from early concepts through launch and iteration while establishing cohesive interaction patterns, reusable systems, and trust-centered experiences for probabilistic AI outputs.

Configure and support customer implementations of the Kite franchise management platform. Partner with Implementation, Customer Success, Product, Engineering, and Operations to onboard customers, build demo environments, troubleshoot issues, test functionality, and improve documentation and processes. Guide customers on configuration best practices, translate feedback into product recommendations, and develop internal expertise on Kite and franchise operations.

Own Playlist’s technical GRC architecture, including a unified Master Control List, cross-framework mappings, control lifecycles, evidence requirements, and audit automation. Build scalable GRC tooling and AI-powered workflows for risk quantification, vendor assessments, evidence collection, and compliance monitoring. Partner with Security Engineering, Legal, Finance, and product teams to translate regulatory requirements into actionable controls and harmonize compliance across multiple brands.

Leads the vision, roadmap, and execution of a unified identity platform supporting authentication, authorization, account management, permissions, MFA, and user relationships across enterprise and consumer SaaS products. The role manages large-scale identity migrations, cross-functional standards, enterprise RBAC, family account models, user research, rollout planning, and post-launch optimization. Success requires deep IAM expertise, strong product leadership, data-driven decision-making, executive communication, and the ability to balance security, operational stability, and consumer usability.

Partners with senior leaders to align people strategies with business goals, coaches leaders, manages performance and employee relations, uses people data to guide decisions, and leads organizational design, workforce planning, talent, engagement, and global HR initiatives.

Supports sales compensation processing across Playlist brands by calculating commissions, managing manual payments and adjustments, resolving commission inquiries, reconciling data, identifying discrepancies, coordinating with Payroll, Sales Operations, and Finance, and documenting processes for handoff.

Lead full-cycle, high-volume recruiting for sales roles across the Americas. Build passive talent pipelines, run batch interview days and hiring sprints, advise stakeholders on hiring plans and funnel metrics, and monitor recruiting performance. Deliver an inclusive, high-quality candidate experience while partnering with People and Culture to meet hiring goals and fill training classes on schedule.

Own and grow a portfolio of fitness and wellness partners through upselling, retention, relationship management, and field sales. Conduct frequent in-person visits, identify partner needs, present solutions, meet quota goals, build local market presence, and coordinate support teams. The role requires spending 70–80% of time traveling locally and regionally while managing sales activity through phone, email, social channels, Salesforce, and Salesloft.

The Senior People and Culture Business Partner advises senior leaders on people strategy, organizational design, workforce planning, performance management, talent development, employee relations, and organizational change. The role uses people data to guide decisions, collaborates with HR specialties on talent programs, leads global HR initiatives, facilitates leadership and team events, and improves people processes in a fast-paced technology environment.

Leads FP&A and strategic finance for a B2B SaaS business, partnering with senior leaders on forecasting, revenue performance, growth investments, resource allocation, financial modeling, and business planning. Oversees a globally distributed six-person team, improves finance processes and decision support, and supports M&A and due diligence initiatives.

Leads and grows an engineering team responsible for customer-facing web, mobile, and backend products. Owns delivery, technical direction, architecture, reliability, hiring, coaching, and career development. Partners with Product and Design to prioritize work and deliver dependable releases. Establishes AI-assisted engineering practices, supports AI-powered customer experiences, and builds systems for scheduling, payments, client management, notifications, and integrations.

Direct global customer acquisition for ClassPass across paid media and brand marketing. Lead a multidisciplinary team, manage a multi-million-dollar budget, optimize paid social, search, app, and programmatic channels, and build upper-funnel campaigns across OOH, CTV, partnerships, and influencers. Partner with Creative, Lifecycle, CRO, Analytics, and Product on full-funnel growth, measurement, market launches, forecasting, and performance optimization.

Manage and scale global Apple and Windows endpoint fleets using Jamf and Intune. Develop scalable device-management runbooks for M&A, enforce security baselines, support systems integration, lead technical projects, resolve cross-functional workflow issues, and participate in IT escalation support. The role requires expertise in cloud platforms, identity and SSO, API integrations, endpoint compliance, security frameworks, regulatory requirements, and IT strategy.

Lead full-cycle technical recruiting for software engineering and platform roles. Partner with hiring managers on hiring plans, build pipelines for hard-to-fill positions, evaluate recruiting data and funnel metrics, and deliver an inclusive candidate experience. The role involves sourcing, stakeholder management, employer branding at industry events, cross-functional collaboration with People & Culture, and hiring across time zones in a fast-paced technology environment.

Leads and scales the enterprise Technical Account Management organization, managing managers and owning customer retention, renewals, expansions, and forecast accuracy. Builds executive customer relationships, oversees technical integrations, APIs, data migrations, and complex configurations, and partners with Product and Engineering on roadmap improvements. Establishes scalable processes, reporting, coaching frameworks, and risk management while serving as the senior technical voice for strategic accounts. Frequent travel is required for onsite customer meetings and industry events.

Manage corporate governance, legal entity administration, corporate records, subsidiary maintenance, and strategic transaction support. Prepare consents, resolutions, certificates, filings, and due diligence materials; coordinate with stakeholders, outside counsel, registered agents, and service providers; track compliance and transaction deadlines; conduct legal research; and improve legal-team processes and recordkeeping.

Leads global benefits governance, compliance calendars, plan documentation, HIPAA privacy and security, retirement plan oversight, leave and accommodation frameworks, vendor resilience, and benefits governance during acquisitions. Coordinates audits, remediation, risk programs, committees, and cross-functional partnerships while ensuring regulatory compliance, operational consistency, and continuity across more than thirty countries.

Build and operate reliable backend systems and APIs for high-traffic products. Responsibilities include distributed system design, data modeling, service architecture, performance tuning, automated testing, observability, incident management, and end-to-end feature delivery. The role partners with Product and Design, makes architecture decisions, mentors engineers, and applies AI-assisted development tools responsibly.

Leads demand generation and product marketing for Playlist’s Beauty & Wellness SaaS division. Builds an AI-native marketing function, launches new AI products, manages paid and organic acquisition, owns positioning and messaging, and oversees experimentation, lead quality, conversion, retention, and payback. Partners with sales leadership, hires and develops the marketing team, manages media budgets, and contributes to divisional strategy and thought leadership.