Teams at Playlist

Owns end-to-end B2B lifecycle marketing campaigns across email, in-product messaging, SMS, and web channels. Develops segmented and personalized programs supporting acquisition, engagement, upsell, retention, and expansion. Leads campaign planning, execution, experimentation, reporting, and optimization while partnering with Product Marketing, Sales, Onboarding, Creative, and Marketing Technology. Uses analytics to define success metrics, improve performance, and strengthen automation capabilities.

Design and launch AI-native products for small businesses in health, beauty, and wellness. Partner with customers, Product, and Engineering to identify needs, shape product strategy, create end-to-end experiences, prototype with AI tools, and ship scalable workflows. The role owns design from early concepts through launch and iteration while establishing cohesive interaction patterns, reusable systems, and trust-centered experiences for probabilistic AI outputs.

Configure and support customer implementations of the Kite franchise management platform. Partner with Implementation, Customer Success, Product, Engineering, and Operations to onboard customers, build demo environments, troubleshoot issues, test functionality, and improve documentation and processes. Guide customers on configuration best practices, translate feedback into product recommendations, and develop internal expertise on Kite and franchise operations.