Teams at PNC Bank

Leads a team providing advanced Tier 4/L3 support for enterprise applications. Responsibilities include resolving complex production issues, performing root-cause analysis, guiding software development and architecture, mentoring engineers, improving reliability and observability, designing automation, managing incidents, and partnering with development, infrastructure, security, and cloud teams across Microsoft and Azure environments.

Supports Asset Management Group product strategies, policies, procedures, and processes; provides solutions for exceptional client experiences; handles escalated fiduciary, compliance, and operational matters; monitors risk and escalated issues; participates in enterprise initiatives; and serves as backup to the AMG Product Specialist Advisor. The role requires knowledge of trust and fiduciary services, retirement and tax planning, IRA administration, financial-services regulations, and client relationship management.

Lead a team of software engineers supporting critical retail-banking applications. Design and develop software solutions, provide technical guidance, review code and documentation, troubleshoot complex incidents, and apply SRE practices. Maintain on-call rotation for after-hours critical incidents. Use OpenShift, Hogan, Dynatrace, and Linux; collaborate on releases and modernize application delivery.