Teams at PointClickCare

Manages enterprise customer relationships for PointClickCare’s SaaS solutions, driving adoption, value realization, retention, and account growth. Serves as a trusted advisor to executive stakeholders, develops joint success plans, monitors customer health, mitigates churn, manages escalations, and coordinates cross-functional teams. The role requires strong communication, data analysis, CRM proficiency, healthcare and enterprise account management experience, and travel to client locations as needed.

Build and maintain marketing data pipelines connecting Salesforce, Marketo, and cloud data warehouses. Automate campaign reporting, develop SQL datasets and views, improve attribution and data quality, support CRM and marketing automation configuration, and document data models and processes. Use AI tools such as Claude to accelerate analytics workflows while ensuring reporting accuracy. Partner with Marketing Analytics, Demand Generation, and Marketing Operations to support executive-level pipeline reporting.

Conduct prospect research, develop outreach plans, and use cold calls and email to schedule meetings for sales leadership. Engage healthcare executives, prepare market research and meeting materials, coordinate follow-ups, maintain sales activity metrics, manage calendaring and logistics, and support the customer acquisition process while meeting performance goals.