Teams at Prodege LLC

Manage a portfolio of publisher accounts to support performance, retention, and revenue goals. Execute day-to-day account tasks, monitor campaign performance, communicate with partners and internal teams, identify trends, follow processes, and collaborate cross-functionally while building publisher strategy and monetization knowledge.

Lead a centralized bid support and proposal function within Revenue Operations, overseeing end-to-end proposal delivery, feasibility validation, cross-functional deal support, and onshore/offshore team management. Drive process standardization, automation, CRM tracking, and performance metrics to improve win rates and ensure smooth onboarding and transition to delivery. Serve as escalation point for complex, high-value opportunities and coach teams to maintain quality and efficiency.

Lead a global consumer support organization to deliver member-first service by optimizing Zendesk, AI-driven automation, and self-service. Drive operational excellence through KPI ownership, governance for credits/escalations, voice-of-member insights, cross-functional influence, quality programs, and workforce planning to improve CSAT, deflection, SLA performance, and cost-to-serve.