Jobs at Promise

Integrate Promise's technology with utility and government systems, solve complex customer data and integration challenges, improve products based on deployment experience, and support successful implementations. The role combines software engineering with customer-facing collaboration, requires cross-functional work, and includes occasional on-site travel to customers.

Owns government and utility customer deployments from implementation through renewal and expansion. Partners with engineers to design scalable solutions, analyzes customer operations and data, drives adoption, efficiency, revenue impact, and long-term value, and converts field insights into product improvements. Builds trusted relationships with stakeholders at all levels and travels onsite approximately 40% of the time.

Drive new and expansion sales to government agencies, utilities, and regulated enterprises. Build account plans, navigate complex procurement processes, close enterprise deals, win RFPs, deliver tailored demonstrations, develop outbound strategies, manage prospecting workflows, maintain forecasts, and provide product feedback. The role involves establishing senior stakeholder relationships, collaborating with business development, marketing, and GTM leadership, and traveling up to 50% to meet customers and prospects.

Owns end-to-end government and commercial contracting across federal, state, and local procurements. Reviews, drafts, and negotiates solicitations, contracts, subcontracts, and customer agreements; advises on bid compliance, certifications, flow-downs, FedRAMP, security reviews, privacy, and regulatory requirements. The role improves contracting processes, manages outside counsel, tracks regulatory changes, and advises business development, deployment, product, and security teams on legal risk and deal structure.

Provide white-glove internal IT support: triage helpdesk tickets, provision and maintain laptops and security tooling, manage onboarding/offboarding, maintain office A/V and network equipment, document runbooks, and support identity and access management and end users across offices.

The Software Engineer - AI will design and develop end-to-end generative AI applications, building pipelines and automation for real-world deployment, while contributing to AI/ML development strategies.